NOC Shift Supervisor (Senior) (1525794)

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a NOC Shift Supervisor (Senior) for an exciting opportunity located in Stennis Space Center, MS.

This project provides comprehensive support for Enterprise Monitoring (both CONUS and OCONUS) of Government systems including Critical Incident Management, Engineering and Infrastructure Implementation, Operational Support, end-to-end Performance Monitoring and Alerting, Dashboard development and Management, Reporting, and conducting Performance and Capacity Assessment, Monitoring, and Planning.

Job Description and Responsibilities

ESM is looking for a full-time NOC Shift Supervisor (Senior) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include:

• Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system
• Perform network maintenance to ensure networks operate correctly with minimal interruption

Required Knowledge, Skills and Abilities (KSA)

• Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
• Ability to work in a dynamic cross-organizational team environment
• Strong dedication to provide quality customer service
• Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
• Ability to prioritize tasks and adhere to established deadlines
• Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary

Desired KSA

• Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations
• Candidate must communicate effectively with team members, management, and government customer
• Ability and desire to research and develop creative solutions to unique problems with minimal supervision

Minimum Training, Education, and Certifications

• Minimum of 5 years of IT experience as a lead or Subject Matter Expert (SME)
• Certification in at least one of the following: CCIE; CCNP; CISSP or equivalent, RCSP; or MCITP/MCSE

Minimum Clearance

• Must be able to obtain a favorably adjudicated background investigation commensurate with access to DHS/USCIS sensitive information

Physical Requirements

• Ability to sit, stand, walk for extended periods of time
• Ability to use a computer

Additional Requirements

• Must be U.S. citizen
• Other duties as assigned

ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.