Business Banking Optimization Manager

Hours:

40

Schedule:

This position is remote eligible for up to 40% of the time, once training is completed.  Hours are typically Monday-Friday 8:00am-5:00pm.  Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

Starting Salary:  $114,000  Pay Range: $100,921 - $127,228

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose:

The Business Banking Optimization Manager is a strategic role focused on enhancing the effectiveness and future readiness of ESL’s Business Banking division. This position is responsible for identifying opportunities to improve operations, connect business banking efforts to enterprise-level initiatives, and embed customer needs into digital and process transformation. The ideal candidate brings a strong strategic mindset, is comfortable with ambiguity, and is excited to lead work that improves the customer experience and business outcomes.

Accountabilities:

Strategic Planning and Alignment

• Develop and maintain a clear strategic roadmap for Business Banking that aligns with ESL’s corporate goals and initiatives
• Conduct market research and internal analysis to identify emerging opportunities and risks
• Serve as a liaison between Business Banking and enterprise strategy, helping to ensure consistent direction and decision-making
• Develop staffing models and tools to provide input into headcount planning and resource allocation

Data and Insight-Driven Decision Making

• Leverage internal data sources and business intelligence tools to assess business performance and identify operational improvement areas
• Interpret external market research and competitor analysis to uncover emerging risks, industry shifts, and potential areas for innovation
• Develop reporting and dashboards that support business banking leadership with timely, data-informed insights

Cross-Functional Collaboration and Integration

• Represent Business Banking in company-wide initiatives, including digital transformation and vendor evaluations
• Ensure that business banking client needs are embedded into evolving technology platforms and service models
• Build strong partnerships across internal teams to drive alignment and execution

Operational Effectiveness and Optimization

• Collaborate with ESL’s Process Management team to review and improve business banking processes, with a focus on consistency and efficiency
• Leverage data, automation, and digital tools to streamline service delivery
• Develop general frameworks that balance consistency with customization for Business Banking products and services

Continuously Develop Skills and Advance Expertise

• Stay current on industry trends and best practices
• Participate in training and self-development opportunities
• Perform other related duties as assigned or appropriate to support business needs

Qualifications:

• Bachelor’s degree or equivalent experience in business administration, finance, management, information systems, or related field
  
• Lean Six Sigma Green Belt or higher, or willing to complete within first year of employment
• 7 years in business operations, process, strategy, or related role, including:
  • Demonstrated experience leading process improvement or change initiatives
  • Demonstrated experience in financial services operations, preferably in business or commercial banking
  • Demonstrated experience analyzing data, developing recommendations, and presenting findings to senior-level leadership
• Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper

Preferred Qualifications:

• Strategic mindset balanced with understanding how people and processes interact across the organization
• Clear and persuasive communication, both written and verbal
• Skilled at translating complex ideas into actionable plans
• Comfortable interfacing cross-functionally at all levels of the company
• Experience navigating ambiguity and shifting priorities
• Collaborative and open to new perspectives and ways of working

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

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Salary : $100,921 - $127,228