Customer Success Account Executive

Customer Success Account Executive

ESG Success created Customer Success as a Service® (CSaaS) — a single, end-to-end solution for technology companies that need to build, operationalize, and transform their CS organizations faster.

We work directly inside our clients' businesses to improve the financial performance of their business — measured by reduced churn, stronger retention, and accelerated customer growth. Our model goes beyond advice: we offer hands-on delivery services, process development, new operating model execution, outsourced CS roles, and technology deployment under one engagement.

We're a team of operators who take ownership, move fast, and hold themselves to a high standard. We value the combination of disciplined execution and creative problem-solving, because our work demands both. We communicate directly — with each other and with clients — and we operate with transparency and respect at every level. Leadership here is hands-on: we invest in the people on this team and expect that investment to show up in the work.

The Customer Success Account Executive (CS AE) owns the full sales lifecycle — from identifying and researching target accounts, to executing outbound outreach that converts into first meetings, to scoping tailored CSaaS solutions, to negotiating and closing deals. This is a hunter role. You will be responsible for building pipeline, earning access to C-suite buyers, and consistently moving opportunities from initial conversation to signed engagement.

Prior experience selling strategic solutions to senior executives is a strong plus. The ideal candidate is commercially sharp and technically fluent — comfortable running sophisticated sales plays and leveraging AI, CRM, and business intelligence tools to build and manage pipeline. This is a fully remote position; candidates based in the Denver metropolitan area are preferred.

ESG Success has nearly a decade of proven results, a differentiated model with clear market fit, and a client base that validates both. This is a real opportunity to join a firm at an inflection point — one where your individual contribution directly shapes revenue growth and has visible impact on how our clients build and scale. You'll operate with meaningful autonomy, backed by a senior team that knows how to win.

Essential Duties and Responsibilities

• Own full-cycle sales from account identification to close
• Build and manage pipeline; maintain an accurate, rolling forecast of opportunities and expected close timelines
• Lead structured discovery to surface client business challenges, goals, and constraints
• Engage and influence C-suite buyers and key decision-makers across the organization
• Translate discovery insights into tailored, commercially sound proposals
• Collaborate with internal SMEs and CS delivery teams to ensure solutions are both compelling and operationally feasible
• Own pricing strategy, contract terms, and procurement/legal navigation
• Sell on value — anchor every conversation to business outcomes, not features or deliverables
• Navigate objections and remove deal blockers with urgency and precision
• Credibly position ESG against market alternatives; stay current on industry trends, competitive dynamics, and emerging technologies
• Contribute to the development of client success stories and reference assets

Desired Qualifications and Skills

• 2 years of experience in technology services, solutions sales, business development, or consulting — outside sales experience required
• Proven track record running consultative, outcome-based sales cycles with C-suite or senior executive buyers
• Entrepreneurial mindset with the ability to operate independently, manage complex sales environments, and build long-term client relationships
• High personal accountability — you move with urgency, take ownership of your pipeline, and don't wait to be managed
• Fluent in AI tools and how to deploy them practically across sales workflows — research, outreach, prep, and pipeline management
• Proficient in Microsoft Office Suite and CRM platforms (Salesforce or equivalent)

Salary Range depending on experience: Base salary plus commissions

ESG offers an exciting remote work environment that is continually evolving, with competitive salaries, and a comprehensive benefits package. ESG is an Equal Opportunity Employer. ESG’s employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.