What are the responsibilities and job description for the ASSISTANT DIRECTOR OF OPERATIONS position at ESFM?
Position Title: ASSISTANT DIRECTOR OF OPERATIONS
Salary: $80,000 - $87,000
Shift: 8 AM - 4:30 PM
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
The Soft Services Facilities Manager oversees the non-technical aspects of facility management, including cleaning, security, waste management, catering, reception, and general support services. The role ensures consistent, high-quality service delivery through effective vendor management, strong customer service, and compliance with applicable health and safety requirements.
Key Responsibilities
Manage day-to-day soft services operations to meet service levels, stakeholder expectations, and budget requirements.- Oversee contracted service providers (e.g., cleaning, security, catering, waste/recycling, reception) including scope, scheduling, and performance.
- Conduct regular inspections and performance reviews; address deficiencies promptly and document corrective actions.
- Serve as primary point of contact for soft services issues, service requests, and escalation management.
- Ensure compliance with relevant health, safety, and environmental requirements; maintain required training, records, and site procedures.
- Support incident reporting, investigations, and corrective/preventive actions related to soft services work.
- Coordinate service schedules around business needs (meetings, events, peak occupancy, after-hours work) to minimize disruption.
- Manage inventory and consumables (e.g., restroom supplies, PPE where applicable) to maintain availability and control costs.
- Track and report performance metrics, budgets, and service trends; prepare monthly/quarterly updates for stakeholders.
- Build strong relationships with internal customers; communicate changes, planned activities, and service expectations.
Required Qualifications
Bachelor’s degree in facilities management, business administration, hospitality, or related field; or equivalent combination of education and experience.- 3 years of experience managing soft services in a commercial, industrial, healthcare, education, or corporate environment.
- Experience managing third-party vendors and service contracts, including KPI/SLA tracking.
- Working knowledge of health and safety practices applicable to facilities/contracted services.
- Proficiency with Microsoft Office (Outlook, Excel, Word) and work order/service request systems.
Preferred Experience
Experience managing hospitality services- Familiarity with sustainability and waste diversion/recycling programs.
Skills & Competencies
Customer-focused service mindset with strong problem-solving and follow-through.- Vendor management, negotiation, and performance management skills.
- Ability to define, measure, and improve service delivery using KPIs, audits, and feedback.
- Strong communication skills (written and verbal) with the ability to manage escalations professionally.
- Organizational skills to coordinate multiple services, priorities, and schedules.
- Working knowledge of applicable safety practices (hazard awareness, safe work procedures, incident reporting).
- Basic budgeting and cost control skills; comfort working with invoices and service reporting.
Regular on-site presence required to manage services, conduct inspections, and engage stakeholders.- May require flexible hours for early/late shifts, special events, or after-hours vendor activities.
- Ability to walk facilities, use stairs, and occasionally lift/move up to 25 lbs (e.g., supplies, signage) as needed
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at ESFM are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Eurest Services maintains a drug-free workplace.
Req ID:1526750
ESFM
Brandy Wilson
Salary : $80,000 - $87,000