What are the responsibilities and job description for the WORKPLACE EXPERIENCE MANAGER position at ESFM® USA?
Company Description
ESFM, the corporate facilities management division of Compass Group USA, specializes in innovative and sustainable workplace solutions. Recognized for delivering world-class facilities services, ESFM self-performs 80% of its hard and soft services, ensuring consistency and high-quality experiences for clients. With a robust portfolio including facilities maintenance, ESG programming, lab support, and workplace solutions, ESFM serves an array of industries, including life sciences, technology, oil & gas, and manufacturing. Guided by its core pillars—safety, employee engagement, innovation, sustainability, and user experience—ESFM is committed to creating productive and engaging work environments. Recognized by prestigious industry awards, ESFM continues to lead the way in facilities management excellence.
Role Description
This is a full-time, on-site role for a Workplace Experience Manager based in New Jersey. The Workplace Experience Manager will oversee daily operations to create an exceptional workplace experience for employees and clients. Responsibilities include managing customer service initiatives, coordinating projects to enhance workplace efficiency, analyzing data to inform decisions, and fostering communication to align operations with organizational goals. The role also involves identifying and implementing innovative solutions to elevate workplace satisfaction and ensure performance excellence.
Qualifications
- Strong Analytical Skills to assess workplace data and drive performance improvements
- Exceptional Communication skills to coordinate effectively with stakeholders at all levels
- Customer Service and Customer Experience expertise to enhance satisfaction and employee engagement
- Project Management skills to successfully manage workplace initiatives and operational changes
- Problem-solving mindset and ability to implement innovative and sustainable solutions
- Proficiency in workplace technology and familiarity with facilities management tools is a plus
- Bachelor's degree in Business Administration, Facilities Management, or a related field
- Industry certifications such as IFMA or PMP are highly desirable