Inside Channel Account Manager

Summary

Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

Job Description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirement Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organization to positively influence as required.
• Primarily deal with volume partners.
• Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs
• Create the pipeline with your accounts with focus on existing business and upsell with guidance from senior team members.
• Be able to accurately forecast revenue on a weekly and monthly basis.
• Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims.
• Keep reseller and customer company information and all activities up-to-date in CRM system.
• Assist resellers in operation tasks to process Deal registration and Orders.
• Achieve monthly and annual revenue and KPIs targets.
• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.
  
  

Requirements

Education:

• Bachelor’s degree in Cybersecurity, IT, or a related field preferred or equivalent experience
• 2–5 years of experience in an inside sales role, preferably within cybersecurity
• Experience working with SaaS solutions is a must
• Strong attention to detail and self-motivated
• Excellent follow-up and communication skills
  
  

Experience:

• Years of work experience: 2
  
  

Knowledge:

• Basic Knowledge of Microsoft Excel and Word
• Knowledge of Outlook
  
  

Language:

• English – B2
  
  

Communication:

• N/A
  
  

Managerial skills:

• N/A
  
  

Personal characteristics:

• N/A
  
  

At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.