Director of Information Technology

JOB DESCRIPTION

The director of information technology, under the direction of the executive director, will develop, implement, direct, review, and evaluate the programs and activities in the Information Technology Department relating to data management, multiple site computing and network resources, and the use of electronic equipment, software, and computer peripherals. The director of information technology will uphold the mission and values established by American Heritage Charter Schools and place the safety and well being of students above all other issues.

Essential Duties And Responsibilities

● Plan and direct the activities in the Information Technology Department relating to: the development, implementation, management, and on-going evaluation of the organization-wide network infrastructure, telephony, voicemail, video, and data communications ● Provide for cabling, network configuration, file server configuration, setup and troubleshooting as necessary

● Direct the development and maintenance of all data systems, including feasibility

studies, systems analysis and design, computer programming, conversion of data,

information storage, and retrieval management data controls

● Oversee the organization-wide administrative, human resources, financial, and student

information systems

● Provide for application training to end-users and technical training for technicians in the

areas of computer hardware, peripherals, and software

● Oversee, develop, and implement systems which provide information sharing and data

integration within AHCS and between other educational facilities, outside agencies, the

state of California and the federal government

● As needed, perform a variety of operational services, including installation of equipment,

● network support, and user support.

● Establish organization-wide policies, standards, practices, and security measures to

assure the integrity and reliability of computerized information, communications, and

systems

● Develop, implement, and maintain disaster recovery and physical security procedures

● Ensure that information technology security, training, programming, data collection, and

report generation activities meet the needs of AHCS and its educational and business

operations

● Meet and consult with school administrators on the development, maintenance, and

effectiveness of data applications

● Develop and maintain effective communication and working relationships with all AHCS

school sites

● Assist in the development and maintenance of the AHCS technology plan

● Plan and develop department goals and objectives to ensure that the technology-related

mission and goals of AHCS are realized.

● Evaluate plan effectiveness, time lines, and employee performance

● Review and evaluate products, methods, and procedures

● Forecast needs and requirements

● Evaluate, negotiate, and aid in the writing of bid specifications for the development

and/or purchase of all administrative hardware and software solutions.

● Develop and administer the information technology budget and AHCS technology plan

budgets

● Supervise and evaluate the performance of assigned staff

● Interview and select employees and recommend transfers, reassignment, termination

and disciplinary actions

● Plan, coordinate and arrange for appropriate training of subordinates

● Manage information technology projects funded through various sources

● Create and maintain network configuration standards, specifications, and guidelines to

be followed by all Information Technology employees

● Ensure all network-connected device monitoring sensors are online and operational at

all times to support the helpdesk

● Proactively maintain all deployed network equipment such as switches, wireless

controllers, routers, wireless access points, firewalls, VPN concentrators, web filters, and

intrusion prevention systems, to ensure secure and uninterrupted access to network

resources.

● Review specifications and translate these specifications into access policies, filter

settings, and network configuration changes to effectively meet the school’s goals

● Design, test, implement, secure, and document all network systems for use by

authorized groups and individuals

● Maintain lists and reports on school technology assets

● Keep all monitoring software collection points and configuration up-to-date and available

for use by technology staff

● Maintain firewall, VPN, and intrusion logs

● Periodically verify network configurations, security, system health, performance, and

utilization trends, and make actionable recommendations to the executive director

● Take swift action on network-based security events reported by monitoring tools

● Coordinate UPS battery replacements with users and the technical team

● Plan for growth and support for future needs

● Document processes, software and hardware installation and upgrades, and schedule

regular maintenance

● Create and maintain server configuration standards, specifications, and guidelines to be

● followed by all information technology employees

● Ensure all system and application monitoring sensors are online and operational at all

times to support the helpdesk

● Assist computer leads in interpreting, diagnosing, and taking action on system

exceptions

● Proactively maintain all deployed site servers, Active Directory databases, and network

services such as DNS, DHCP, LDAP, SMB, to ensure uninterrupted access by the user

community

● Review specifications and translate these specifications into group policies,

organizational structures, and/or security groups to effectively meet the school’s goals.

● Design, test, implement, secure, and document all server instances for use by

authorized groups and individuals

● Periodically verify file permissions, usage, and replication status, account and file aging,

server security, performance and utilization trends, and make actionable

recommendations to the executive director

● Take swift action on server-based security events reported by monitoring tools.

● Troubleshoot complex server-based issues and regularly meet with computer leads to

coordinate system changes and schedule outage windows

● Configure, monitor, and test all backups to ensure data integrity in case of power failure,

equipment malfunction, natural disaster, system error, or theft

● Support the administration of all enterprise systems including the student information

system (SIS), Oracle and Microsoft database systems, Active Directory, and school file

shares

● Plan for growth and support for future needs

● Perform other related duties as assigned