Commercial HVAC Service Manager Technician

Albany, NY

Introduction

Join our dynamic team as a Commercial HVAC Service Manager Technician, where your expertise will ensure the efficiency and reliability of our clients' HVAC systems. In this vital role, you'll lead service operations, manage a skilled team of technicians, and deliver exceptional customer service. Embrace the opportunity to work in a collaborative environment that values innovation and excellence in the commercial HVAC industry.

Job Responsibilities

• Supervise and lead the HVAC service team in daily operations and maintenance activities.
• Schedule and coordinate service calls, ensuring timely and efficient completion of work orders.
• Diagnose and troubleshoot complex HVAC issues for commercial systems, providing expert solutions.
• Conduct regular inspections and preventative maintenance on HVAC equipment to ensure optimal performance.
• Train and mentor junior technicians, sharing expertise and promoting best practices in HVAC service.
• Ensure compliance with industry standards, regulations, and safety protocols during all service operations.
• Maintain accurate records of service calls, repairs, and maintenance activities for reporting and analysis.
• Collaborate with clients to understand their HVAC needs and provide high-quality customer service.
• Assist in the development and implementation of service improvement strategies and initiatives.
• Manage inventory of parts and tools, ensuring availability and proper use by the service team.
• Coordinate with vendors and suppliers to procure necessary equipment and materials.
• Review and approve service reports, timesheets, and expense reports submitted by technicians.
• Participate in budget planning and management for the service department.
• Address and resolve customer complaints and service issues promptly and professionally.
• Stay updated on the latest HVAC technologies and industry trends to enhance service delivery.
  
  

Job Requirements

• High school diploma or equivalent; technical degree or certification in HVAC/R preferred.
• Minimum of 5 years of experience in commercial HVAC service and repair.
• Proven experience in a supervisory or management role.
• Strong knowledge of HVAC systems, components, and controls.
• Proficient in reading and interpreting blueprints, schematics, and technical manuals.
• Familiarity with industry standards, regulations, and codes.
• Excellent troubleshooting and diagnostic skills.
• Strong leadership and team management abilities.
• Effective communication and customer service skills.
• Valid driver’s license and clean driving record.
• Ability to work in various environmental conditions, including confined spaces and at heights.
• Proficiency in using HVAC diagnostic tools and software.
• Availability for on-call duty and emergency response.
• Ability to lift and carry heavy equipment and tools as required.