What are the responsibilities and job description for the Office Administrator / Insurance Auth. Specialist position at Eschen Prosthetic & Orthotic Systems?
Overview: Office Administrators/Insurance Authorization Specialists play a key role in the patient experience. They are the first people our patients interact with and have an important role in assessing patient healthcare needs.
Responsibilities Include but are not limited to:
- Manage office workflow, authorizations, clinician schedule and other branch-related operations.
- Provide the highest level of customer service to patients, fellow team members and referral sources.
- Assist in answering phones, greeting patients, data entry and patient intake.
- Obtain accurate insurance information, verification, and pre-authorization via appropriate method.
- Process claim billing daily ensuring that claims are accurate, timely and fully documented.
- Provide counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances.
- Maintain accurate and complete patient files.
- Provide status updates to patients and internal team.
- Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
- Review clinician documentation to ensure that patients’ charts are complete.
- Perform other duties or special projects as assigned.
Skills/Requirements:
- Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
- Knowledge of state, federal and regional collection, and reimbursement laws where applicable.
- Experience with patient financial counseling.
- Strong interpersonal, oral (including telephone) and written communication skills.
- Excellent customer service skills.
- Excellent organizational skills and the ability to manage multiple tasks.
- Basic understanding of administrative and clerical procedures and systems.
- Proficient computer skills including Windows based office technologies and automated billing systems.
- Proficient with Microsoft Office Suite or related software.
- Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, scanner.
- Bi-lingual (Spanish) a plus.
Education and Experience:
- Graduate of a certified medical office training course preferred.
- High school graduate or equivalent required.
- Experience working in a medical practice/healthcare setting; at least 1 year preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $21 - $22