Office Administrator / Receptionist

Overview:

The Office Administrator/Medical Office Receptionist will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments within the office.

Responsibilities Include but are not limited to:

• Welcomes patients and visitors to the office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Answers, screens, and directs phone calls to staff; takes messages.
• Schedules appointments for the office to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
• Retrieves patient files from cabinet/appropriate source, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for clinical examination or treatment.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Support office workflow, authorizations, clinician schedule and other branch-related operations.
• Assists patients as necessary, telephones taxis or family members when necessary for transportation.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items. Delivers outgoing mail to the post office at end of day.
• Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts him or her to the appropriate location.
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Performs other duties.

Skills/Requirements:

• Strong interpersonal, oral (including telephone) and written communication skills.
• Excellent customer service skills.
• Good organizational skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient computer skills including Windows based office technologies.
• Proficient with Microsoft Office Suite or related software.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, scanner.
• Bi-lingual (Spanish) preferred.
• At least one-year relevant experience and/or training.
• EMR experience preferred.

Education and Experience:

• Graduate of a certified medical office training course preferred.
• High school graduate or equivalent required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Pay: $21.00 - $23.00 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $23