Front Desk Receptionist

Job Summary:

Escape Spa is seeking a friendly, organized, and versatile individual to join our team in the dual role of Wellness Advisor Prep Attendant. This unique position offers the opportunity to engage directly with our guests, ensuring a seamless and welcoming experience from arrival to departure, while also playing a crucial behind-the-scenes role in maintaining the smooth operation and pristine condition of our spa. You will be trained in both front-of-house guest relations and back-of-house support, making this a dynamic and rewarding opportunity for someone who enjoys interacting with people and taking pride in a well-maintained environment.

Responsibilities (Wellness Advisor):

• Warmly greet guests upon arrival and create a welcoming and professional first impression.
• Manage the spa's appointment schedule, including booking, confirming, and modifying reservations accurately and efficiently via phone, email, and in-person.
• Answer phone calls and respond to guest inquiries with courtesy and accurate information about spa services, pricing, and availability.
• Check guests in and out, ensuring a smooth and efficient process.
• Process payments using electronic methods (credit/debit cards, gift cards, etc.) accurately.
• Assist guests with retail purchases, providing product knowledge and recommendations.
• Address guest concerns and resolve issues promptly and professionally, escalating to management when necessary.
• Maintain a clean and organized reception area and waiting lounge.
• Promote spa services and special offers to guests.
• Build rapport with guests and strive to create a personalized and memorable experience.
• Maintain guest records and ensure confidentiality.

Responsibilities (Prep Attendant):

• Assist guests with locker room orientation and provide any necessary assistance.
• Maintain the cleanliness and organization of locker rooms, ensuring they are well-stocked with towels, robes, slippers, and toiletries.
• Prepare and serve beverages, including pouring wine and other refreshments for guests in designated areas.
• Assist therapists with the turnover of treatment rooms, ensuring they are clean, restocked, and ready for the next guest.
• Assist the housekeeping team with laundry duties, including washing, drying, folding, and distributing linens and towels.
• Monitor and replenish supplies throughout the spa, including treatment rooms, locker rooms, restrooms, and relaxation areas.
• Keep all guest areas, including relaxation lounges and common spaces, neat, tidy, and well-presented.
• Assist with light cleaning tasks as needed to maintain the overall cleanliness of the spa.
• Report any maintenance issues or low stock levels to the appropriate personnel.
• Adhere to all safety and sanitation guidelines.
• Assist other spa team members with various tasks as needed to ensure the smooth operation of the spa.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a spa, hospitality, or retail environment.
• Excellent communication, interpersonal, and phone etiquette skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Professional and friendly demeanor.
• Experience processing electronic payments accurately.
• Ability to work independently and as part of a team.
• Proactive and takes initiative.
• Ability to lift and carry up to 25 pounds.
• Flexibility to work varied shifts, including evenings and weekends, as needed.
• Must be at least 18 years of age to serve wine.

Skills:

• Guest relations and customer service
• Appointment scheduling and management
• Phone etiquette
• Electronic payment processing
• Point-of-sale (POS) systems
• Inventory management
• Light cleaning and tidying
• Beverage service
• Laundry assistance
• Teamwork and collaboration

Pay: $13.00 - $15.00 per hour

Work Location: In person

Salary : $13 - $15