What are the responsibilities and job description for the Escape Room Host/Game Master position at Escape Room Wisconsin?
TURN A JOB INTO AN ADVENTURE!
Do you love meeting people, solving puzzles, being part of exciting experiences, and having fun at work?
Escape Room Wisconsin is looking for energetic, outgoing Escape Room Hosts / Game Masters to join our team!
This isn't your typical customer service job. You'll be part host, part entertainer, part problem-solver, and part behind-the-scenes mastermind. Every shift brings new teams, new challenges, and new opportunities to create an experience our guests won't forget.
ABOUT ESCAPE ROOM WISCONSIN
Founded in 2014, Escape Room Wisconsin creates immersive adventure experiences where guests step into richly themed rooms and become part of the story.
Players must search the room, uncover hidden clues, solve puzzles and riddles, work together, and complete their mission before time runs out.
We feature multiple award-winning escape rooms and take pride in creating experiences that challenge teams while giving them a chance to laugh, compete, celebrate, and make memories together.
We're proud to be locally and veteran-owned, and we're passionate about providing our guests with an experience that goes far beyond simply playing a game.
Our guests come to us for birthday celebrations, date nights, family outings, team-building activities, corporate events, and just a fun night out with friends.
As a Game Master, you are a huge part of that experience.
WHAT DOES A GAME MASTER DO?
You're the person who helps bring the experience to life.
One minute you're welcoming a group through the door. The next, you're introducing them to their mission, watching their progress from behind the scenes, deciding when a team might need a little help, and celebrating with them when they escape.
You'll help guests:
SEARCH THE ROOM
Help create an exciting experience as teams investigate their surroundings, uncover secrets, and discover hidden clues.
SOLVE THE PUZZLES
Monitor teams as they work together to solve puzzles, riddles, and visual clues within our highly themed environments.
ESCAPE THE ROOM
Keep the experience moving and engaging while teams race against the clock to complete their mission.
WHAT YOU'LL DO
Welcome guests with energy and enthusiasm and create a great first impression
Check in reservations and assist guests with purchases
Introduce guests to their escape room adventure
Deliver fun and engaging game briefings
Serve as the Game Master by monitoring games and providing clues when appropriate
Interact with teams and help create an exciting, memorable experience
Reset and prepare escape rooms between groups
Assist with birthday parties, corporate events, team-building activities, and special events
Answer guest questions and help resolve issues quickly and professionally
Perform opening and closing responsibilities
Restock merchandise, supplies, and game materials
Keep the facility clean, organized, safe, and guest-ready
Work as part of a team to make sure every guest has an incredible experience
WE'RE LOOKING FOR SOMEONE WHO IS...
Friendly, outgoing, and enthusiastic
Comfortable talking to individuals and groups
Confident speaking in front of people
Quick-thinking and able to adapt when things don't go according to plan
Dependable and responsible
Detail-oriented and organized
Comfortable multitasking in a fast-paced environment
Passionate about providing outstanding customer service
Someone who enjoys entertainment, games, puzzles, or working with people
Able to bring positive energy to every shift
No escape room experience? No problem! We'll provide comprehensive Game Master training.
REQUIREMENTS
Must be at least 16 years old
Previous customer service, hospitality, entertainment, or guest-service experience is a plus, but not required
Strong communication skills
Ability to stand and move around for extended periods
Ability to lift up to 50 pounds
Reliable transportation
Dependable attendance
Availability to work evenings, weekends, and holidays
WHAT WE OFFER
$12.00–$15.00 per hour
Paid Game Master training
Flexible scheduling
Employee discounts across Newell Entertainment venues
Opportunities for advancement within our growing entertainment company
A fun, energetic workplace where no two shifts are exactly alike
WHY WORK HERE?
At Escape Room Wisconsin, you're not just checking people in and handing out tickets.
You're helping create an adventure.
You'll meet new people, work with a team, develop communication and problem-solving skills, and help guests celebrate everything from birthdays to corporate events.
If you enjoy being around people, love a little excitement, and want a job where fun is part of the work, we'd love to meet you!
Pay: $12.00 - $15.00 per hour
Ability to Commute:
- Green Bay, WI 54304 (Required)
Work Location: In person
Salary : $12 - $15