What are the responsibilities and job description for the Escape Room Game Guide / Customer Service position at Escape Game Knoxville?
Weekend Game Guide (Game Master)
Escape Game Knoxville is looking for energetic, outgoing team members to join our immersive entertainment team in downtown Knoxville.
Immediate openings available.
Pay: Competitive hourly wage tips (paid weekly)Location: Downtown Knoxville (private employee parking available)Schedule: Part-time, weekends required
Typical Hours
- Friday: 3:00 PM – Close
- Saturday: 12:00 PM – 8:00 PM or 3:00 PM – Close
- Sunday: 11:00 AM – 7:00 PM
Additional hours may be available for the right candidate. Hours may vary based on needs.
About the Role
As a Game Guide (Game Master), you will host guests through one of the most unique entertainment experiences in Knoxville. You’ll be responsible for creating memorable experiences, helping players navigate escape rooms, and ensuring every group has an amazing time.
This position includes light character acting and guest interaction. Applicants with theater, acting, improv, customer service, hospitality, or entertainment experience are encouraged to apply.
Responsibilities
- Welcome guests and provide an enthusiastic first impression
- Introduce players to their escape room experience
- Monitor games through cameras and microphones from a control room
- Provide hints and guidance when needed
- Celebrate successful escapes and debrief teams after their game
- Reset rooms accurately between groups
- Clean and sanitize rooms and common areas
- Answer phones and assist with reservations
- Perform minor repairs and maintenance when needed
- Assist with special projects, room upgrades, and puzzle development
What We’re Looking For
The ideal candidate is:
- Friendly, outgoing, and comfortable speaking to groups
- Dependable and punctual
- Able to work independently and as part of a team
- Detail-oriented and capable of following procedures
- Comfortable learning basic technology and troubleshooting
- Interested in games, puzzles, theater, or immersive entertainment
Requirements
- Must be at least 18 years old
- Must have reliable transportation
- Must be available Saturdays and Sundays
- Must be comfortable interacting with guests and performing light character acting
Why Work With Us?
- Fun and unique work environment
- Weekly pay
- Tips
- Flexible scheduling opportunities
- Opportunity to contribute ideas for new games and experiences
- Work with a creative and passionate team
If you’re looking for something more exciting than a typical retail or food service job, we’d love to hear from you.
Apply through Indeed or email your resume to info@escapegameknoxville.com
Escape Game Knoxville is an equal opportunity employer and welcomes applicants from all backgrounds.
Job Types: Part-time, Contract
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Work Location: In person
Salary : $13 - $16