Escape Room GAME MASTER (Part-time)

Escape Factor is the most recommended escape room in the Chicago area (over 1700 5-star Google reviews), recently ranked #3 best escape room venue in the United States and recognized internationally as a premier escape room experience. As a local, minority-owned business located on vibrant Madison Street in Forest Park, we pride ourselves on creating unforgettable adventures for guests from near and far.

We are currently hiring Part-Time Game Masters to join our team. This role is perfect for energetic, responsible, and outgoing individuals who enjoy working with people and thrive in a fast-paced, interactive environment. No two days will be the same as you will interact with people from all walks of life; from tourists looking for a memorable experience, to families looking to share quality time together, and even further to corporate groups seeking team building exercises.

An ideal candidate must have great customer service skills, exceptional problem solving capabilities, and an acute attention to detail. You will be challenged to work efficiently within a fast-paced environment. This is a highly competitive position with potential for growth.

Requirements:

• Must be able to work nights, weekends, and holidays except Thanksgiving & Christmas (Saturday availability required)
• Must be available year-round (not a seasonal position)
• Friendly, professional personality
• Ability to work independently with minimal supervision
• Comfortable interacting with children and families
• Strong attention to detail
• Basic computer skills (ability to type quickly and accurately without needing to stare at the keyboard)
• Reliable transportation

Duties and Responsibilities:

• Provide a welcoming and professional guest experience
• Assist with customer check-in and payment processing
• Clearly explain game rules and storylines
• As a Game Master, you will facilitate a one-hour “show”. During the management of this experience, you would set up the “stage”, communicate hints to customers/players, provide ambiance, facilitate and guide customers through the game, and debrief players after the experience.
• Reset rooms quickly with great attention to detail.
• Provide explanations and tours to potential customers seeking information.
• Perform minor repairs of props and games when necessary
• Support fellow team members as needed
• Assist with general cleaning and upkeep
• Extra responsibilities as needed.

Important Scheduling Note

This role is largely on-demand and weekend-heavy. Shifts may vary week to week depending on reservations and customer demand. Because of this, applicants should live relatively close to our Forest Park location and be able to arrive promptly and on time for scheduled reservations.

The application process will consist of interviews in person and/or over the phone or zoom.

When applying, please include:

• Why you would like to work at Escape Factor
• Your favorite movie

Finally, you MUST submit an official application through https://www.escape-factor.com/apply to be entered into our hiring system so we can consider and contact you for the position.

To help speed up the process, please text your name to 708-943-7227 after submitting your application.

Pay: Adults start at $15 per hour after training completion, with consistent merit increases

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 8.0 – 20.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Application Question(s):

• Why are you interested in this job? Have you played a game with us before? (REQUIRED QUESTION: Applications without this answer will not receive a response)
• What is an escape room? (REQUIRED QUESTION: Applications without this answer will not receive a response)
• We are located at 7228 Madison St in Forest Park. How long would it take for you to commute to our location? This is largely an on-call position. (REQUIRED QUESTION: Applications without this answer will not receive a response)
• Do you have your own transportation? Please tell us how you plan on traveling to our facility for a work shift. (REQUIRED QUESTION: Applications without this answer will not receive a response)
• Do you reply to texts? If so, AFTER you have submitted your Indeed application, please send us a text at 708-943-7227 with your name in order to jump start the hiring process? (REQUIRED STEP: We cannot reply to you without a number where we can text you)

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $15