Escape Room Game Master

Game Master — Escape Experience Chattanooga

Location: 224 Broad Street, Chattanooga, TN 37402 (on-site; this role cannot be performed remotely) Pay: $13.00/hour base review bonuses upsell commissions tips $10 per virtual game Schedule: Hiring for one full-time and several part-time positions — weekend availability required (Friday evenings, Saturdays, and Sundays are our busiest shifts)

About the job

At Escape Experience, our goal is simple: send every guest home saying that was the most fun they've had in months. As a Game Host, you're the person who makes that happen. You'll greet players, pump them up for their adventure, run the room behind the scenes, and help them celebrate (or laugh off) the ending.

You'll host two kinds of games:

In-person games. You'll welcome players when they arrive, brief them on their mission, monitor the room while they play, drop hints when they're stuck, and send them off with a great story to tell their friends.

Virtual games. This is the unusual part — and genuinely fun once you get the hang of it. You'll wear a live-streaming camera vest and become the eyes, ears, and hands for players solving the room remotely from their living rooms. They'll tell you where to look, what to pick up, and what to try. You're their avatar inside the room. Virtual games are hosted live from our Chattanooga location, so this is still an on-site role. Once you're fully trained as a virtual host, you earn an extra $10 per virtual experience on top of your hourly wage.

What you'll do

• Greet guests and get them excited for their game
• Run and operate each of our escape rooms (we'll train you on all of them)
• Monitor players during games and provide hints when needed
• Host virtual games using our camera vest setup
• Answer phone calls and guest questions
• Recommend and book second games for groups who had a great time
• Handle guest concerns with support from management
• Represent Escape Experience professionally, online and in person

What we're looking for

• Charismatic and energetic — you're comfortable being "on" in front of strangers
• Dependable — you show up when you say you will
• Confident speaking in front of groups — you'll brief teams of up to 8 players, sometimes more
• Open to feedback — we'll coach you, and we want someone who wants to get better
• Weekend availability — non-negotiable for this role

Prior customer service, theater, improv, tour guide, or performance experience is a big plus but not required. If you love entertaining people and can keep your cool under pressure, we want to hear from you.

Compensation & perks

Listed in order of typical earning potential:

• $13.00/hour base pay
• Monthly review bonus — earn extra for every positive online review that mentions you by name. Great hosting gets noticed, and we pay you for it.
• Upsell commissions — earn a commission every time you book a group into a second game. Your earning potential here is genuinely up to you: hosts who naturally pitch a second adventure to groups that are clearly having a great time can add meaningfully to their take-home.
• Tips — gratuities from guests who want to show their appreciation go 100% to the Game Host(s) who ran the game
• $10 bonus for every virtual game you host (after training)
• Flexible scheduling and time-off requests accommodated whenever possible
• Room to grow — strong hosts can move into trainer and lead roles

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• This role requires availability on Friday evenings and Saturdays. Can you commit to working both?
• Tell us about a time you performed, presented, or spoke in front of a group — what was it and how did it go?
• Why are you interested in working at Escape Experience Chattanooga?
• Are you applying for the full-time position, part-time, or either? How many hours per week are you hoping for?

Experience:

• Customer Service: 1 year (Required)

Work Location: In person

Salary : $13