What are the responsibilities and job description for the Patient Services Advisor-Bilingual position at Escambia Community Clin?
We’re Hiring – Bilingual Patient Services Advisor (PSA)
Location: Community Health Northwest Florida
Job Purpose:
The Patient Services Advisor (PSA) is the welcoming face of our clinic—greeting patients and visitors with professionalism, warmth, and care. In this role, you will assist with check-in, update records, verify insurance, collect payments, and help connect patients to the services they need, all while ensuring a positive experience.
Key Responsibilities:
Greet and assist patients, visitors, and clients in a friendly and professional manner
Register patients, verify insurance, and collect co-pays
Keep patient records up to date in our Electronic Health Record system
Assist with language interpretation and transportation arrangements when needed
Support clinic operations by maintaining organized front desk and waiting areas
Minimum Requirements:
Associate’s degree or equivalent on-the-job experience
Experience with electronic health records and patient registration
Strong customer service and communication skills with diverse populations
Proficient in Microsoft Word and Outlook
Bilingual (English/Spanish) required
Preferred:
Medical office or billing experience
Customer service training
Why Join Us?
Make a difference in your community every day
Work in a supportive, mission-driven team environment
Help ensure quality healthcare for underserved populations
Apply now and be the first smile our patients see!