What are the responsibilities and job description for the Client Communication Coordinator (Part-Time, Remote — Austin) position at Escalante ATX?
Description:
I run a growing contracting business in the Austin area and I'm looking for a reliable, people-first Client Communication Coordinator to be my voice with clients and crews. This is a communication and coordination role — not data entry. If you love talking to people, staying organized, and keeping everyone in the loop, keep reading.
What you'll do:
- Call and text clients with project updates and follow-ups — warmly and professionally
- Keep every client in the loop so I don't have to chase it
- Follow up on estimates and payments
- Collect updates and photos from crews and relay schedules between crews and clients
- Organize job photos and upload them into our CRM (AccuLynx)
- Create appointments, update job statuses, and send invoices
You're a great fit if you:
- Genuinely enjoy talking to people and keeping them updated
- Are reliable, organized, and follow through without being reminded
- Communicate clearly in English (Spanish is a big plus)
- Are comfortable learning a CRM (AccuLynx experience is a bonus, not required)
Details:
- Remote, part-time to start (~10–15 hrs/week), 1099 contract
- Occasional in-person meetings at my coworking office in Austin
- Room to grow as the business grows
How to apply — read carefully: Do not apply through Indeed's Apply button. To be considered, email customerservice@escalanteatx.com with the subject line "Blue Roof Coordinator" and answer these three questions (keep the whole email under 200 words):
- Tell me about a time a client was frustrated and you turned it around. What did you say?
- How do you feel about making 5–10 client update calls a day — does that energize you or drain you?
- Describe your system for staying organized when juggling small, repetitive tasks.
Applications with the wrong subject line, sent the wrong way, or missing answers won't be reviewed.
Important note: This position is contingent on a successful background check.
Pay: $20.00 - $35.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Work from home
Work Location: Hybrid remote in Austin, TX 78727
Salary : $20 - $35