What are the responsibilities and job description for the Customer Service Representative position at ESCA Blast?
Location: North Wales, PA (On-site)
Compensation: $40K-42K Bonus Potential
About the Role
We are an established 40 year-old provider of blasting and specialty cleaning equipment seeking a high-level Customer Service Representative to support daily operations. We are looking for someone who can own order processing, shipping logistics, and customer communication independently.
Check out our website to see everything we do: www.escablast.com
Key Responsibilities
- Manage customer orders from entry through delivery
- Serve as primary contact for B2B customer inquiries
- Coordinate LTL freight shipments and carrier selection
- Create and manage Bills of Lading (BOLs)
- Track shipments and resolve issues
- Handle invoicing and credit card transactions in QuickBooks
- Work with sales and operations teams
Requirements
- 2–5 years in customer service, logistics, or operations
- Strong QuickBooks experience
- Experience with LTL shipping and freight coordination
- Ability to work independently and manage priorities
- Strong attention to detail
- Background Check
Preferred
- Industrial distribution, equipment, or manufacturing background
- Experience comparing freight quotes and managing carriers
- Basic accounting knowledge (AP/AR)
Pay: $40,000.00 - $42,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $40,000 - $42,000