Connect - PowerSchool Support Specialist

Title:                   PowerSchool Support Specialist
 
Reports to:    Student/EMIS Services Lead
Position Summary:
We are seeking two motivated team members to support the efficient operation of the PowerSchool Student Information System (SIS). In this role, you will respond to Connect PS helpdesk inquiries, provide core PowerSchool support, and assist with the creation and delivery of professional training and documentation for PowerSchool districts.
 
Ideal candidates are detail-oriented, service-minded, and eager to grow their skills within a collaborative environment. Prior PowerSchool experience is beneficial, along with a strong desire to learn and contribute to a positive user experience. This position plays a vital role in ensuring a smooth, responsive, and high-quality experience for PowerSchool users while supporting the accuracy and functionality of the system.
 
Essential Responsibilities:
PowerSchool Support:

• Respond promptly and professionally to helpdesk inquiries, offering solutions and troubleshooting issues to ensure minimal disruption for users.
• Partner with district and building-level stakeholders to maintain and manage PS databases effectively.
• Collaborate with PS Support on escalated helpdesk tickets and district-specific needs to ensure timely resolutions.
• Assist in testing, managing, and communicating PS updates and system changes to district staff.
• Develop, deliver, and communicate comprehensive documentation and training materials to ensure PS users are well-equipped and informed.
• Assist in generating and interpreting reports, as well as updating student information data.
• Demonstrate a strong understanding of data imports and exports from the student database for integration with other district systems.
• Provide expert support, troubleshooting, and training on PowerSchool-related issues.
• Perform other duties as assigned.

Innovation and Team Collaboration:

• Stay updated on the latest technical trends and developments in PS processing and reporting, sharing relevant information with appropriate staff.
• Maintain up-to-date knowledge of software and technology as it relates to PS operations and functions.
• Collaborate effectively within the team and department, ensuring activities are aligned with district goals and departmental/organizational objectives.
• Actively participate in meetings and training, adapt to changes proactively, and take on additional duties as needed.

 
Qualifications:

• Education: High school diploma or equivalent industry experience.
• Experience:
  • Experience working with PowerSchool SIS, preferred.
  • Proficiency with Excel, Google Workspace, PowerPoint, and other productivity tools.
  • Familiarity with managing student data and other school-related data systems.
  • Experience in helpdesk support, customer services, or technical troubleshooting roles.
  • Strong willingness to learn and develop PowerSchool expertise through training and hands-on support.

Key Competencies:

• Strong communication skills, capable of engaging with stakeholders at all levels.
• Proactive, forward-thinking, and committed to driving continuous improvement.
• Detail-oriented, highly motivated, and able to manage multiple tasks while supporting team members.
• Ability to prioritize work and manage time efficiently in a fast-paced environment.
• Strong problem-solving skills and ability to think critically.
• Self-motivated, disciplined, and able to take initiative.
• Skilled in building and refining processes to improve operations.
• Comfortable working independently and collaboratively within a team.
• Excellent verbal and written communication skills, essential for delivering high-quality support and training.

Salary:
Compensation will be based on the candidate’s experience and level of expertise.
 
 
Connect is an equal opportunity employer. This job description identifies general responsibilities and is not intended to be a complete list of all duties performed. This document is subject to change in response to staffing factors, funding variables, modified operating procedures, and unforeseen events.