What are the responsibilities and job description for the Emergency Alarm Monitoring Operator position at ESC Central?
Emergency Alarm Monitoring Operator
Help Protect Lives, Homes & Businesses — 24/7 Operations
Birmingham, AL | 12-Hour Shifts (Days or Nights)
$15.00/hour Benefits | Full-Time, In-Person
Why This Job Is Different
This isn’t a call center job — it’s a mission-critical role.
Our Alarm Operators are the first line of response when something goes wrong. You’ll help protect people, property, and peace of mind by monitoring emergency alarm signals and coordinating rapid response with Police, Fire, and EMS.
If you’re calm under pressure, detail-oriented, and want work that actually matters, keep reading.
What You’ll Do
- Monitor and respond to fire, burglary, medical, and supervisory alarms
- Follow clear procedures to dispatch Police, Fire, or EMS
- Communicate confidently with customers during urgent situations
- Handle incoming and outbound calls with accuracy and professionalism
- Support after-hours answering service and message routing
- Document actions clearly and precisely
Who Thrives in This Role
- You stay cool when things get busy
- You like structure, procedures, and doing things the right way
- You’re dependable and show up when others don’t (24/7 operations matter)
- You want stability — not sales quotas or upselling
- You’re open to learning specialized systems and skills
Backgrounds that do well here: dispatch, healthcare, security, hospitality, call centers, corrections, military, night-shift workers, or anyone who prefers longer shifts and more days off.
Schedule & Pay
- 12-hour shifts: 8am–8pm or 8pm–8am
- Includes nights, weekends, and holidays (shared rotation)
- $15.00/hour
- Overtime available as needed
Requirements
- 18 with High School Diploma or GED
- Valid ID (driver’s license or state ID)
- Ability to pass a background check (licensing requirement)
- Basic computer and typing skills
- Able to work 12-hour shifts, including nights/weekends
Benefits
✔ Health, Dental & Vision Insurance
✔ 401(k) with Company Match
✔ Paid Time Off
✔ Stable, year-round employment
✔ On-the-job training provided
Ready to Apply?
If you’re looking for a job with purpose, structure, and stability, we want to hear from you.
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $15