Client Care Coordinator

This Isn’t Just a Front Desk Job. It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.

Whether a patient is calling with a question, arriving for their first appointment, or scheduling the next step in their recovery, you are the person who helps them feel welcomed, informed, and cared for.

At Ervin Physical Therapy, that person could be you.

We are looking for a full-time Client Care Coordinator who brings warmth, organization, and professionalism to every interaction.

Someone who does not simply check patients in, but helps create a smooth and positive experience from the moment they enter the clinic.

Someone who can confidently manage schedules, collect payments, communicate important information, and help patients stay committed to completing their care.

This role is about more than completing front desk tasks. It is about becoming a trusted part of a team that helps people overcome pain, restore movement, and return to the lives they enjoy.

Why This Role Matters

You will be the front door and the final impression of our clinic.

From welcoming patients and confirming their information to collecting payments and scheduling future visits, your work directly affects the patient experience and the flow of the entire practice.

You will help patients understand what comes next, keep their appointments organized, and make it easier for them to complete their recommended plan of care.

If you enjoy helping people, solving problems, creating order during busy days, and making sure important details do not get missed, you may be exactly who we are looking for.

What You’ll DoPatient Experience and Check-In

• Greet every patient warmly and professionally.
• Complete patient check-in accurately and efficiently.
• Confirm patient paperwork, demographic details, and insurance information.
• Help create a welcoming, organized, and patient-ready front desk environment.
• Respond to patient questions with clarity, patience, and professionalism.

Scheduling and Patient Communication

• Schedule future appointments according to each patient’s plan of care.
• Help patients remain scheduled ahead when appropriate.
• Assist with appointment reminders, cancellations, and rescheduling.
• Identify patients who may be at risk of falling off the schedule.
• Communicate scheduling concerns and patient needs to the Office Manager and clinical team.
• Help maintain an efficient clinic schedule throughout the day.

Collections and Financial Coordination

• Collect copays, balances, deductibles, coinsurance, and other patient portions due.
• Clearly and professionally communicate patient financial responsibilities.
• Complete check-out and payment processes accurately.
• Support the clinic’s collection and front office performance goals.

Front Office Operations

• Maintain accurate patient information within the clinic’s systems.
• Keep the front desk clean, organized, and prepared for patients.
• Complete assigned front office scorecard responsibilities.
• Participate in team huddles, training, and performance conversations.
• Follow all HIPAA, privacy, and confidentiality requirements.
• Help identify recurring patient questions or front office processes that need improvement.

You’re a Great Fit If You:

• Communicate with warmth, confidence, and professionalism.
• Enjoy working directly with patients and helping people feel comfortable.
• Are dependable, organized, and attentive to details.
• Can manage multiple priorities without becoming overwhelmed.
• Are comfortable discussing payments and collecting money professionally.
• Can confidently use computers, scheduling software, and office systems.
• Take ownership of your responsibilities and follow through on commitments.
• Enjoy solving problems and helping systems run smoothly.
• Are willing to learn the processes and performance expectations of the role.
• Want to contribute to a team where your effort has a visible impact.

Previous healthcare or front office experience is helpful, but it is not required. We are open to candidates who demonstrate strong communication, customer service, organization, professionalism, and the ability to learn quickly.

What’s In It for You

• Pay: $16.00 to $18.00 per hour
• Full-time position
• Monday through Friday schedule
• Typical hours of 8:00 a.m. to 5:00 p.m.
• No on-call expectations
• Health insurance
• Dental insurance
• Paid Time Off
• Parental leave
• Employee discounts
• A patient-facing role where your work matters
• The opportunity to contribute to the continued growth of a private physical therapy practice

Why Join Ervin Physical Therapy?

At Ervin Physical Therapy, great patient care begins before a patient ever enters the treatment room.

It begins with a friendly greeting, clear communication, an organized schedule, and a team member who genuinely cares about helping people receive the treatment they need.

As our Client Care Coordinator, you will play an important role in helping patients feel welcomed, financially informed, properly scheduled, and supported throughout their experience.

Your work will help our patients stay consistent with their care while helping the clinic operate smoothly and efficiently.

If you are ready to bring organization, confidence, compassion, and accountability to a role where your contribution will be noticed, we would like to meet you.

We are scheduling interviews now and moving quickly.

Apply today to join Ervin Physical Therapy in Henderson, Kentucky.

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off

Application Question(s):

• How many years of customer service, front desk, administrative, or healthcare experience do you have?
• Are you comfortable using computers, scheduling software, and electronic patient systems?
• Are you comfortable discussing patient balances and professionally collecting copays, deductibles, coinsurance, and other payments?
• Please describe any experience you have scheduling appointments, managing cancellations, or helping customers remain committed to appointments or services.
• Are you available to work full-time, Monday through Friday, from approximately 8:00 a.m. to 5:00 p.m.?

Work Location: In person

Salary : $16 - $18