What are the responsibilities and job description for the Workday Level 1 Helpdesk Support Analyst,Denver,CO,Onsite position at ERPA?
Experience providing Level 1 helpdesk, call center, or end-user application support Strong customer service and communication skills Ability to work in a fast-paced, high-volume support environment Experience logging and managing tickets in a structured support process Ability to triage issues effectively and escalate appropriately Comfort assisting users with system navigation, access, and general business process questions Ability to work onsite full time during the support period |
Prior Workday end-user support experience Experience supporting ERP, HCM, Payroll, or HR systems in a go-live or hypercare environment Experience supporting public sector, education, or large employee populations Familiarity with common post-go-live issues such as access, approvals, payroll questions, and transaction support Experience working closely with functional and technical teams during stabilization periods Consistent onsite Level 1 support coverage during go-live through hypercare expiration Timely intake, logging, and triage of user issues and requests High-quality user communication and frontline issue support Clear and accurate escalation of unresolved issues to downstream support teams Trend visibility into recurring user issues and common support themes during stabilization |