Medical Office Administrative Clerk

Be the Best! Join our team of exceptional health care professionals across the nation. Come discover the immense pride and job satisfaction ERP Employees experience in providing care for our Military Members, their Families and Retired Military Veterans! ERP International is honored to be named a 2026 Top Workplace by WTOP News! 7 Years Running.

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  Excellent Compensation & Exceptional Comprehensive Benefits!
• Paid Vacation, Paid Sick Time, Plus 11 Paid Federal Holidays!
• Medical/Dental/Vision, STD/LTD/Life, and Health Savings Account available!
• Annual CME Stipend and License/Certification Reimbursement!
• Matching 401K!

• Ensure that third party insurance information (DD Form 2569) is completed for non-active-duty beneficiaries and documentation is current and annotated within Genesis.
• Update Genesis accordingly.
• Verify patient’s eligibility for care, ensure they are registered in Genesis and DEERS.
• Update demographic information as pertinent.
• Ensure general medical record maintenance.
• Verify that all forms are appropriately completed and filed.
• Assist in the notification of patient duty absences.
• Complete and distribute injury logs.
• Coordinate with the MEB clerk on MEB patients.
• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Take messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extracts needed information, and review records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of medical care and operational support.
• Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.
• Serves as the first point of contact in a medical facility, welcoming patients, managing check-ins, verifying demographics and insurance, and scheduling appointments

• Experience: Minimum of 12 months of full-time experience within the past five (5) years is required in a medical office setting.
• Life Support Certification: Possess current ARC or AHA BLS Healthcare Provider certification.
• Security: Must possess ability to pass a Government background check/security clearance.