Employee Experience Liaison (O-6 Billet) Non-Supervisory - External

Employee Experience Liaison advises IHSC leadership on employee relations, disciplinary actions, grievances, and personnel issues for federal and USPHS staff. Handles complex cases, ensures compliance with regulations, prepares reports, and provides guidance and training. Requires strong analytical, communication, and problem-solving skills.

This position is only open to current USPHS officers.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Qualifications:

PHYSICAL DEMANDS:

1. Must be able to perform duties in a fast-paced environment without physical limitations.
2. Sitting and/or standing for extended periods of time [6-8 Hours].
3. Performing repeated bending motion.
4. Average manual dexterity for computer operation.
5. Phone use for extended periods of time

Responsibilities:

DUTIES AND RESPONSIBILITIES:

1. Provides consultation and assistance on complex and often controversial conduct-related issues within IHSC.
2. Advises senior management and supervisors on the procedural and legal requirements for correcting complex conduct problems and administering disciplinary and adverse actions.
3. Analyzes each situation and conducts extensive research of the case facts, laws, regulations, precedent decisions, and IHSC policies.
4. Uses judgment, initiative, and resourcefulness in situations where there are no clear-cut guidelines or precedent decisions and develops workable solutions.
5. Applies an in-depth knowledge of human resources concepts and a thorough understanding of the missions and structures of assigned IHSC organizations to resolve complex, controversial issues. Reviews, troubleshoots, and resolves difficult employee relations issues, many of which can be sensitive in nature, potentially escalating to classified issues that are unique and not covered by available precedents.
6. Provides advice and assists IHSC CoA in the development of positions and responses to complaints matters in cases before arbitrators on issues involving complex personnel management issues and related matters.
7. As assigned, represents the IHSC Chief of Administration as a technical advisor on these cases.
8. Prepares or assists management with the preparation of written employee notifications, ensuring such documents are within regulatory compliance and are legally sufficient. Inform employees regarding their entitlements to use grievance/complaint/appeal procedures.
9. Assists legal staff in preparing and presenting management's case and represents management as a technical advisor during third-party proceedings such as arbitrations, mediations, and hearings (Equal Employment Opportunity Commission and Merit Systems Protection Board).
10. Works directly with Equal Employment Opportunity (EEO) counselors and/or the agency's legal staff to resolve difficult, complex problems, issues, and conflicts.
11. Identifies and proposes solutions to a broad range of IHSC problems and issues that are characterized by their breadth, importance, and severity and for which previous studies and established techniques are frequently inadequate.
12. Conduct studies to develop management interests involve several interrelated issues, and/or are potentially of considerable cost to IHSC if unresolved.
13. Interprets laws, executive orders, regulations, collective bargaining agreements, and policies both as general guides and in response to managers. Reviews agreements for compliance with Federal laws and government-wide rules and regulations.
14. Investigations and attempts to resolve complex issues or problems occurring throughout IHSC, including those brought to management's attention by the civilian employees.
15. Assists HHS in representing IHSC management before HHS hearing examiners or litigators on complex cases.
16. Assists in the preparation, presentation, and in carrying cases through to conclusion; to information and discovery requests, interviewing and preparing witnesses; and preparing briefs, exceptions, and appeals. Assistance could involve such activities as management representative or technical assistant in litigation.
17. Provides advice and assistance in reviewing incoming disciplinary and adverse action cases of a complex nature and determines if the evidence provided is sufficient to warrant the action desired by management, and may write proposals, notices, and decisions consistent with the consolidated evidence.
18. Assists in the development and distribution of written guidance and training on employee relations matters related to IHSC and assists in the development, coordination, and facilitation of training sessions.
19. Works with Divisions and Branches within IHSC, Office of the Surgeon General, Office of Assistant Secretary for Health (OASH), and other uniformed services to identify and adopt best practices to improve efficiency and effectiveness, and for the purpose of developing systems to provide the highest quality service to the agencies and to the commissioned officer community.
20. Performs other duties as assigned by the IHSC Chief of Administration or IHSC leadership.