Credit Support Specialist

For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.

Purpose of the Role

At Ernest, relationships drive results. The Credit Support Specialist plays a vital role in supporting our Credit Department, ensuring smooth daily operations that balance business needs with exceptional client care. Reporting to the Manager of Corporate Credit, this role blends technical know-how with strong communication and collaboration to help us move forward together.

How You’ll Make an Impact

At Ernest, we don’t just process transactions—we create meaningful connections that last. As a Credit Support Specialist, you’ll help strengthen client partnerships and support business growth through responsibilities such as:

• Partnering with collectors by making professional, customer-focused outbound collection calls that maintain and enhance client relationships across assigned divisions.
• Managing credit holds: Support the review and management of orders on credit hold to ensure timely release decisions, evaluate past due balances, and help maintain current collections and appropriate credit lines to minimize unnecessary credit holds.
• Supporting payment processes by gathering EFT information, processing credit card payments, sending invoices and proof of deliveries to customers upon request, and reconciling short payments or disputes with accuracy and care.
• Ensuring compliance by setting up tax-exempt customers in Vertex, assisting collectors with sales tax adjustments, and submitting invoices through client portals as required.
• Onboarding new accounts by evaluating credit applications, trade references, and credit reports (D&B/Business Experian) and setting up accounts within a 48-hour turnaround.
• Maintaining records by scanning and archiving credit documents into the Opentext system.
• Providing outstanding support by responding quickly and thoughtfully to requests from clients, branch offices, and sales teams.
• Thriving under pressure by performing effectively under tight deadlines by demonstrating self-motivation, strong time management, and the ability to work independently with minimal supervision.

Beyond the Basics

• Work hand-in-hand with sales, customers, and fellow E-Teamers to drive sales growth, accelerate cash inflows, and minimize credit risk.
• Take on additional projects and responsibilities as needed to help the Credit Department and company succeed.

What You Bring

• 2 years of experience in high-volume corporate collections.
• Accounts Receivable knowledge/experience (a plus).
• Experience with SAP or a similar operating system.
• Strong Microsoft Office skills, especially Excel and Word.
• Excellent written and verbal communication abilities.
• Attention to detail, goal orientation, and the ability to manage multiple priorities.
• Confidence in applying policies and procedures when making decisions.

The Ernest Difference

At Ernest, your growth fuels our collective success. We believe in empowering E-Teamers to take ownership, build meaningful connections, and bring their best every day. When you move ahead, we all move forward.

Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!