What are the responsibilities and job description for the Sales Support part-time SEASONAL (Greenwich) position at Ernesta?
About Ernesta:
Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience.
Guided by our collective mission, our team is driven, hardworking, and highly ambitious. We're problem solvers, innovators and design enthusiasts. We are relentlessly focused on delivering beautiful, and delightfully simple solutions for our customers, creating curated and considered spaces to live in.
About You:
First and foremost, you love the world of design! From furniture to art, and everything in between, you have a passion for spaces and a point of view to share. You find it easy to flex between many different tasks and enjoy a dynamic work environment. Connecting with people, understanding their perspectives and finding solutions excites and motivates you. You pride yourself on providing phenomenal customer service at every turn.
About the Role:
Ernesta is seeking a part-time seasonal support role based out of the retail showroom located in Greenwich, CT on West Putnam Avenue. This is an opportunity to join a small but visionary team, redefining exceptional service as a brand ambassador. In this role you will be a customer champion, assisting with inquiries, concerns and matters related to order coordination and delivery. Both in person and virtually, you will have the opportunity to build relationships and foster a love for our brand, ensuring the happiness of customers with every interaction.
This is a seasonal position that will work a maximum of 29 hours per week. The duration of this role will be from hire date to approximately January 30th. The hourly rate for this position is $30/hour.
What You'll Do:
- Effectively respond to inquiries and work through complexities such as order tracking, product questions, delivery logistics, and more
- Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone) to create a personalized experience
- Deliver exceptional design and product expertise to customers
- Support the sales and customer service team through communication and proactive outreach
- Qualify leads and identify opportunities for upselling, cross-selling, and expanding customer orders
- Advise customers on how to size, floor plan layouts, and material selection
- Ability to navigate between multiple software applications
- Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
- Spread kindness through every touchpoint, creating brand fans!
- This is an in-person role, based out of our showroom in Greenwich, CT on West Putnam Avenue.
Qualifications Include:
- 2 years of experience in a consumer-facing role
- 2 years of customer service and/or direct consumer sales
- High level of proficiency working online across multiple software tools such as Zoom, Google suite, Salesforce, Gladly, Shopify
- Solutions oriented with sound judgment, business sense, and high integrity
- Willingness to work in a collaborative environment and wear many hats
- Great time management and organizational skills
- Flexible schedule, including weekend and holiday hours
Nice to Have:
- Knowledge and enthusiasm for the design industry
- Familiarity with 2D/3D design tools
- BA or experience working in a creative field, interior design, art history, architecture, etc.
- Account management experience
Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Salary : $30
