Receptionist

Overview

At Rehabilitation Hospital of Southern New Mexico, we are more than a hospital—we are a community of caregivers driven by purpose, compassion, and a shared mission to help patients regain independence after life-changing illness or injury.

Located in Las Cruces, NM, our hospital offers state-of-the-art therapy, personalized care plans, and an interdisciplinary team approach that delivers exceptional outcomes. Whether you’re a clinician, therapist, or healthcare leader, you’ll find a rewarding career here where your work truly makes a difference.

Why consider relocating to Las Cruces?

Nestled in the Mesilla Valley against the backdrop of the Organ Mountains, Las Cruces offers a stunning desert landscape, a relaxed pace of life, and a warm, welcoming community. Whether you’re seeking adventure, culture, or a lower cost of living, Las Cruces delivers.  300 days of sunshine annually—ideal for hiking, biking, and outdoor living

Easy access to the Organ Mountains-Desert Peaks National Monument, White Sands National Park, and the Rio Grande

Home to New Mexico State University, bringing energy, education, and innovation to the area.

We are seeking a Receptionist to join our team of passionate patient caregivers!

As a participating hospital of Ernest Health, we offer robust recognition, wellness, and retention programs.  These programs focus to enhance the employees’ work experience, recognize, and celebrate achievements.  We also encourage employees to share their work experience through “My Ernest Journey” and through our Engagement Survey, where our approach is “You Spoke, We Listened”.  These platforms provide additional avenues for employees to give feedback about their work experience and share what is important to them.

Our hospital offers comprehensive benefits, designed to support your health and financial well-being.

Benefits:

• PPO and High Deductible Medical Plan options
• Flexible Spending and Health Savings Account options available
• Dental and Vision coverage
• 401K with employer matching
• Life insurance
• Short-and-long term disability

Wellness & Work Life Balance:

• Employee Assistance Program
• Wellness Program with quarterly wellness challenges with participation incentives
• Earned Time Off - start accruing vacation time on start date

Qualifications

Required Skills:

• One year of reception experience in a healthcare setting preferred.
• Insurance verification experience preferred.
• Prior authorization experience preferred.
• OR any equivalent combination of education and experience.

Additional Qualifications/Skills:

• Excellent customer service and interpersonal skills.
• Demonstrates general computer proficiency including data entry, word processing, email, and electronic record management.
• Effective organizational and time management skills.
• Strong attention to detail and accuracy in documentation.
• Excellent written and verbal communication skills.
• Ability to maintain quality and safety standards.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Ability to work collaboratively and professionally with patients, families, physicians, and coworkers.
• Ability to multitask in a fast-paced healthcare environment while maintaining a positive and professional demeanor.

Responsibilities

• Serve as the first point of contact by greeting patients, visitors, and vendors in a friendly and professional manner.
• Answer incoming telephone calls and direct callers appropriately.
• Provide hospital telecommunications services utilizing telephones, paging systems, radios, and other communication tools.
• Facilitate patient flow from referral through admission in a timely, accurate, and professional manner.
• Obtain and verify demographic and financial information to ensure accurate patient registration and billing.
• Verify insurance benefits and eligibility as needed.
• Assist with obtaining and tracking prior authorizations when applicable.
• Validate and enter charges into appropriate systems.
• Maintain records related to hospital telecommunications, on-call schedules, paging, and other communication activities.
• Adapt to changing priorities while maintaining effective communication and exceptional customer service.
• Protect patient confidentiality and comply with all hospital policies and HIPAA regulations.
• Support the hospital's mission, values, and Guiding Principles through daily interactions with patients, families, visitors, and coworkers.
• Perform other administrative duties as assigned to support hospital operations.

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