RN, EROC Logistics Specialist - Baroness Hospital - Transfer Center - Full-time - Days

Job Summary:
The EROC Logistics Specialist RN is a key operational and clinical resource within Erlanger Health, responsible for managing patient flow and ensuring timely, safe transitions across all levels of care. This role combines advanced nursing expertise with strong coordination and communication skills to optimize hospital capacity and throughput.
The patient logistics nurse facilitates all patient transfers and direct admissions, including contacting and securing physician acceptance for incoming patients, transcribing physician telephone orders when necessary, and ensuring compliance with EMTALA regulations. Using EPIC as the primary platform, the patient logistics nurse monitors real-time census data, assigns beds for medical-surgical, telemetry, and intensive care units, and proactively addresses capacity challenges to prevent delays in care.
The EROC Logistics Specialist RN collaborates across departments to ensure smooth patient flow:

• Works with ED to prioritize admissions and reduce boarding times
• Coordinates with ICU for high-acuity bed availability and urgent transfers.
• Partners with Case Management for complex discharge planning and placement considerations.
• Communicates with Hospital Leadership on capacity status and surge management.
• Engages Ancillary Services (Radiology, Transport, Environmental Services) to expedite patient movement and room turnover.

Education:
Required:

• Graduate from an accredited school of nursing

Preferred:

• Bachelor's of Science in Nursing

Experience:
Required:

• The Patient Logistics Nurse must have a minimum of one year of recent critical care experience within the past five to ten years, demonstrating advanced clinical judgment and proficiency in managing high-acuity patients.
• This individual is expected to be highly skilled in a wide range of complex nursing interventions and an expert in evaluating intensive care patients, quickly recognizing complications, and initiating appropriate actions.
• A strong foundation in general nursing principles and practices is essential, along with a thorough understanding of organizational functions, policies, and regulatory requirements.
• The nurse should remain current with emerging trends and developments in healthcare technology and patient care.

Preferred:

• The ideal candidate will have prior experience in a hospital transfer center or patient flow coordination role, demonstrating proficiency in managing complex patient movement across multiple care sites.
• Experience with EPIC, particularly in bed management and patient flow workflows.
• Previous exposure to emergency department operations, critical care environments, and interdepartmental collaboration is strongly preferred.
• Candidates should have a proven ability to navigate high pressure situations, prioritize competing demands, and maintain compliance with EMTALA regulations.
• Strong organizational skills, advanced computer literacy, and exceptional customer service capabilities are essential.
• Prior leadership or charge nurse experience is advantageous, as is familiarity with throughput initiatives and hospital capacity management strategies.

Position Requirement(s): License/Certification/Registration
Required:

• Current license to practice in the State of Tennessee.
• BLS completed prior to going to the unit/department and maintained going forward.

The Nurse Licensure Compact will not change how to obtain or renew a Tennessee license. However, the Tennessee nursing license will be a single state license for Tennessee Residents or non-compact state residents. Tennessee licensure or multistate licensure from a compact state must be obtained within three months of hire for non-Tennessee residents.

Department Position Summary:
The EROC Logistics Specialist is responsible for facilitating the safe, efficient, and seamless transition of patients transferring from outside healthcare facilities as well as those transferring within the enterprise. This role ensures appropriate placement by applying clinical knowledge, situational awareness, and operational judgment to support organizational flow.
The EROC Logistics Specialist interacts with internal and external partners through telephone, fax, email, and in person communication. This position requires frequent collaboration with physicians and their office staff, Registration and Admitting, the Emergency Department, inpatient nursing units, and a variety of other internal departments.
By coordinating patient movement, troubleshooting barriers, and maintaining clear, timely communication, the EROC Logistics Specialist helps optimize patient throughput, support capacity management, and enhance the overall patient care experience.