What are the responsibilities and job description for the Housekeeping Team Lead position at Erin Hills Golf Course, LLC?
Description:
I. Job Description
Job purpose of Housekeeping Supervisor is to supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses with Erin Hills Golf Course while working tandem with a second Housekeeping Supervisor.
II. Classification
Part-Time Seasonal, Hourly, Non-Exempt
III. Areas of Responsibilities
- The Lodge; Cottages; Village Clubhouse; (all non-kitchen areas)
- Laundry/Linen storage area (Lodge & Village Clubhouse)
- Continually seeks to develop housekeeping policies and procedures to improve the current operation
- Assists in the training and development of all housekeeping associates
- On Course Bathrooms (Halfway House, House on 13, & Bathroom on 3)
IV. Primary Responsibilities
Housekeeping Staff
- Assist in developing weekly housekeeping schedule
- Adjust schedule daily based on guest room bookings
- Assist in preparing and conducting 30 day and 60 day performance reviews
Quality Assurance
- Monitors and inspects all furniture, rooms, supplies and general appearance of rooms to
- ensure all is up to Erin Hills’ standards.
- Assists in the training and development of all housekeeping associates.
- Monitors guest complaints and takes corrective action when necessary.
- Inspects property daily to ensure that cleanliness meets Erin Hills standards
- All Housekeeping areas kept clean and properly organized
Inventory Control
- Receives and confirms deliveries of supplies and services. Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.
- Month end inventory count submit to Director of Hospitality
- Submit order forms to Director of Hospitality with proper notice.
Laundry Control
- Assisting in efforts to ensure laundry deliveries are on time and correct
- Informing Property Manager to any issues that need immediate attention.
IV. Physical Requirements
- Apply physical dexterity with some bending, stretching, reaching, holding and carrying
- Lift up to 50 lbs on a daily basis
- Stand and walk for most of a work day, sometimes on uneven surfaces
V. Personal Qualifications
- Genuine customer service skills
- Ability to work independently
- Ability to work as part of a team.
VI. Reports to:
Lodging Manager