What are the responsibilities and job description for the Administrative Assistant position at ERIKA'S INSURANCE?
Company Overview
Erika's Insurance is dedicated to providing fast, reliable, and multilingual insurance and registration services for auto, home, and business needs. Our goal is to deliver exceptional customer service with a focus on convenience and affordability across multiple locations.
Job Summary
We are seeking an energetic and detail-oriented Administrative Assistant to join our team. In this vital role, you will support daily office operations, manage communications, and ensure the smooth flow of administrative tasks. Your proactive approach and organizational skills will help us maintain excellent service standards and enhance overall office efficiency.
Responsibilities
- Manage multi-line phone systems, answer inquiries promptly, and direct calls efficiently using professional phone etiquette
- Provide exceptional customer service, assisting clients with inquiries and appointments
- Handle data entry tasks accurately using productivity software such as Microsoft Office, Excel, Google Workspace, and spreadsheets
- Maintain organized filing systems for client records, insurance documents, and office supplies
- Support office management activities including calendar management, appointment scheduling, and document proofreading
- Perform basic bookkeeping duties utilizing QuickBooks or similar accounting software to process payments and track transactions
- Assist with clerical tasks such as word processing, typing correspondence, and preparing reports
Requirements
- Proven office management or administrative experience in a fast-paced environment
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry skills
- Excellent organizational skills with the ability to multitask effectively
- Bilingual abilities are highly preferred to serve diverse client needs
- Knowledge of QuickBooks or bookkeeping experience is a plus
- Exceptional customer service skills combined with professional phone etiquette
- Ability to handle confidential information discreetly and accurately manage client communication
Join us to be part of a dynamic team that values efficiency, professionalism, and outstanding customer support. Your dedication will help us continue delivering quick, friendly service that makes a difference every day!
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $18 - $25