Program Support Assistant

Behavioral Health consists of Behavioral Health Interdisciplinary Program in Erie VAMC and Community Based Outpatient clinics. The Administrative Officer (AO) has been delegated as first line contact for administrative oversight of this position.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/09/2026.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Clerical, administrative, and program support and performing standard procedures in an office setting; skill in using a variety of computer programs (including Word, Excel, Outlook) to create documents, develop and compile data to prepare reports and complete other similar tasks; Provide administrative and logistic support in the office environment (ordering supplies, data entry, scheduling meetings, reserving rooms, etc.); pay close attention to detail and providing customer service; basic knowledge of the timekeeping system (VATAS) and/or purchase card holder tasks and knowledge of VISTA and CPRS systems are needed.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed four (4) years of education ABOVE high school in any field. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. You MUST submit transcripts - official or unofficial - with your application if you are attempting to qualify based on education.

OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years above high school. Only education in excess of the first 60 semesters hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 month of specialized experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Duties include, but may not be limited to the following:

• Manage multiple fund control points (FCPs) supporting programs such as Compensated Work Therapy, Suicide Prevention, the Community Emergency Residential contract, and Behavioral Health Clinic supplies.
• Serve as backup to the Behavioral Health Administrative Officer, including administrative oversight and support.
• Support Quality Management efforts through data collection, aggregation, analysis, and reporting to assist with improvement initiatives.
• Serve as timekeeper for assigned supervisors (e.g., PRRTP Manager) and provide administrative support to PRRTP, IOP, and related clinical staff.
• Independently coordinate administrative duties, set daily priorities, and ensure accuracy and timeliness of work products.
• Prepare and research correspondence, reports, and documentation for supervisor review and signature.
• Coordinate with program managers and supervisors across Behavioral Health, PRRTP, IOP, and the medical center to ensure smooth administrative operations.
• Maintain expert knowledge of Behavioral Health procedures, directives, program operations, and administrative regulations.
• Act as the technical expert on administrative matters for PRRTP and the Intensive Outpatient Program.

Work Schedule: 7:30am - 4:00pm Monday - Friday
Telework: Ad-hoc; This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD064010
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

Salary : $40,736