What are the responsibilities and job description for the IT Business Systems Analyst position at Erie Insurance?
Division or Field Office:
Product & Sales Technology Division
Department of Position:
Erie Family Life Tech Dept
Work from:
Corporate Office, Erie PA
Salary Range:
$69,318.00 - $110,729.00 *
salary range is for this level and may vary based on actual level of role hired for
- This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Independently, with moderate supervision elicits, analyzes, documents, and validates the business requirements of stakeholders and end users and translates into functional and technical requirements for low to moderate complexity projects, enhancements and regulatory and compliance initiatives.
Acts as liaison between the business users and IT. Makes recommendations to address specific business needs for information technology-based solutions. Collaborates with multiple cross-functional areas externally and internally in the implementation of system and business processes. Defines system scope and objectives as well as the content of required documentation. Evaluates new software products to determine their applicability to current and future IT environments. Manages vendor relationships including issue notifications and follow-up until resolution, supports break/fix items in production systems.
What You'll Do:
This is an opportunity for an IT Business Systems Analyst to participate in the business analyst effort for Erie Family Life initiatives. Currently, this work is focused on the Erie Family Life technology platform framework re-structuring which will optimize agent and customer utilization. This program is transitioning Erie's Life products to both new front-end and back-end modern technical platforms. This role would be an opportunity to participate and deliver a large-scale, high-priority effort from the Business Systems Analyst perspective, across multiple business and IT units in an Agile environment.
May perform duties in one or more of the following related disciplines: business requirement elicitation and story card drafting, quality analysis and testing, plan adherence, technical process design adherence, stakeholder engagement management, and business product analytics. Participates in the execution and implementation of technology solutions and enterprise standards and works to assure successful outcomes.
Preferred Experience & Skills:
What Makes You Stand Out:
This is an opportunity for an IT Business Systems Analyst to participate in the business analyst effort for Erie Family Life initiatives. Currently, this work is focused on the Erie Family Life technology platform framework re-structuring which will optimize agent and customer utilization. This program is transitioning Erie's Life products to both new front-end and back-end modern technical platforms. This role would be an opportunity to participate and deliver a large-scale, high-priority effort from the Business Systems Analyst perspective, across multiple business and IT units in an Agile environment.
May perform duties in one or more of the following related disciplines: business requirement elicitation and story card drafting, quality analysis and testing, plan adherence, technical process design adherence, stakeholder engagement management, and business product analytics. Participates in the execution and implementation of technology solutions and enterprise standards and works to assure successful outcomes.
Preferred Experience & Skills:
- Erie Product Knowledge (Personal, Commercial, and/or Erie Family Life)
- Leadership and facilitation skills
- Robust communication skills
- Strong analytical and documentation skills
- Prior experience in Information Technology
What Makes You Stand Out:
- Work on Agile Teams and/or EBA
- Experience participating as a Business Systems Analyst alongside a team on moderate to high-priority projects
- Experience with ERIE's Personal, Commercial, and/or Erie Family Life products
- Experience with Jira and Miro
Duties and Responsibilities
- Monitors, analyzes, and prioritizes issues identified within an application or environment and resolves issues after thorough root cause analysis.
- Research, reviews, and analyzes the effectiveness and efficiency of team methodologies and processes and develops strategies for continuous improvement.
- Learns and applies knowledge of business analysis tools such as requirement elicitation techniques, work breakdown, Root Cause Analysis, problem statement generation and analysis of alternatives.
- Creates new documentation and/or updates existing documentation to account for any project effort, enhancement, defect, or regulatory changes, such as business or technical manuals, IT training/onboarding, Knowledge Articles, or System Documentation.
The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Capabilities
- Collaborates
- Cultivates Innovation
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Nimble Learning
- Optimizes Work Processes (IC)
- Self-Development
- Values Diversity
Qualifications
Minimum Educational Experience Requirements
- Bachelor's degree in IT, MIS, Business, or related field and two years’ related experience; or
- Associate degree in a technical field, and four years' related experience; or
- High school diploma and six years' related experience required.
Additional Experience
- Skills: User Acceptance Testing, Agile Methodology, Analytical Skills, Application Development, Change Management, Complex Problem Solving, Cost Benefit Analysis, Detail Oriented, Functional Requirement, Functional Specification, Influencing Skills, JIRA, Management Information Systems, Presentation Skills, Process Improvement, Relationship Building, Scrum (Software Development), Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), System Requirements, Systems Development Life Cycle, Troubleshooting (Problem Solving), Waterfall Methodology, Workflow Management, Writing. Requirement Elicitation, Meeting Facilitation Skills.
Physical Requirements
- Ability to move over 50 lbs using lifting aide equipment; Rarely
- Climbing/accessing heights; Rarely
- Driving; Occasional (<20%)
- Lifting/Moving 0-20 lbs; Occasional (<20%)
- Lifting/Moving 20-50 lbs; Rarely
- Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
- Pushing/Pulling/moving objects, equipment with wheels; Rarely
Nearest Major Market: Erie
Salary : $69,318 - $110,729
