What are the responsibilities and job description for the Claims Supervisor position at Erie Insurance Group?
Division Or Field Office
Casualty Claims Division
Department of Position: Home & Auto Liability Dept
Work From
Maryland/DC or WV area
Salary Range
$88,693.00 - $141,678.00 *
salary range is for this level and may vary based on actual level of role hired for
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
Position Summary
Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job -related instruction and to perform any other duties as required by their supervisor or as becomes evident.
Capabilities
Minimum Educational
Use of Personal Protective Equipment (PPE) is required for this role. Ability to move over 50 lbs using lifting aide equipment; Rarely Climbing/accessing heights; Rarely Driving; Occasional (Lifting/Moving 0-20 lbs; Rarely Lifting/Moving 20-50 lbs; Rarely Manual Keying/Data Entry/inputting information/computer use; Often (20-50%) Pushing/Pulling/moving objects, equipment with wheels; Rarely
Casualty Claims Division
Department of Position: Home & Auto Liability Dept
Work From
Maryland/DC or WV area
Salary Range
$88,693.00 - $141,678.00 *
salary range is for this level and may vary based on actual level of role hired for
- This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Position Summary
Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims.
- The ideal candidate will live in the Maryland/DC or WV area or nearby.
- This is an in office position, eligible for ERIE's hybrid work schedule.
- Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
- Reviews claims on a regular basis in accordance with company policy. When appropriate, set up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required. Takes action as necessary.
- Reviews claim correspondence and provides counsel on further action.
- Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.
- Maintains and applies a working knowledge of adjuster’s files. Maintains knowledge of statutory laws.
- Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.
- Handles claim complaints and inquiries.
- Assists Claim Manager and may act on his/her behalf as necessary.
- Where applicable receives and directs processing of legal papers served upon ERIE involving claims action. Also directs activities of outside legal counsel as required.
- Where applicable, assists in preparation for trial procedures where applicable. Attends pre-trial functions and trials as necessary.
- Where applicable, directs salvage disposal, reviews reports, payments and buyers. Negotiates with salvage action and salvage yards on behalf of the company.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job -related instruction and to perform any other duties as required by their supervisor or as becomes evident.
Capabilities
- Collaborates (Leader)
- Cultivates Innovation (Leader)
- Customer Focus (Leader)
- Decision Quality (Leader)
- Develops Talent (Leader)
- Drives vision and purpose (Leader)
- Ensures Accountability (Leader)
- Instills Trust (Leader)
- Nimble Learning (Leader)
- Persuades (Leader)
- Plans and Aligns (Leader)
- Values Diversity (Leader)
- Self-development (Leader)
- Optimizes Work Processes (Leader)
Minimum Educational
- High school diploma or GED required.
- Bachelor's degree preferred.
- Six years of discipline specific claims adjusting experience, or equivalent estimating experience in a Claims leadership role required.
- In depth knowledge of estimating software preferred.
- Where applicable, the position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
- Completion of Associate in Claims (AIC) designation preferred.
- Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.
- Valid driver's license where required.
Salary : $88,693 - $141,678