What are the responsibilities and job description for the Claims Facilitator position at Erie Insurance Group?
Division Or Field Office
Casualty Claims Division
Department of Position: Zone Operations Dept
Work From
Harrisburg Branch Office
Salary Range
$40,121.00 - $64,090.00 *
salary range is for this level and may vary based on actual level of role hired for
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
Position Summary
Under minimal supervision, settles claims within limits of authority.
Successful candidate must reside within 50 miles of the Harrisburg office.
Duties and Responsibilities
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Capabilities
Minimum Educational and Experience Requirements
Casualty Claims Division
Department of Position: Zone Operations Dept
Work From
Harrisburg Branch Office
Salary Range
$40,121.00 - $64,090.00 *
salary range is for this level and may vary based on actual level of role hired for
- This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Position Summary
Under minimal supervision, settles claims within limits of authority.
Successful candidate must reside within 50 miles of the Harrisburg office.
Duties and Responsibilities
- Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority. Contacts Policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE’s approved payment methods, and settles claims.
- Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
- Handles inquiries from Policyholders, Agents, insurance carriers, claimants and others.
- Enters loss information into claims system.
- Prepares correspondence, forms and related materials. Reviews all pending claims/activities on a regular basis.
- Provides support for property claims during periods of heavy volume.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Capabilities
- Self-Development
- Collaborates
- Cultivates Innovation
- Instills Trust
- Decision Quality
- Values Diversity
- Nimble Learning
- Customer Focus
- Optimizes Work Processes (IC)
- Ensures Accountability
- Detail Orientation
- Information Management Skills
- Job-Specific Knowledge
Minimum Educational and Experience Requirements
- High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required.
- Bachelor’s or Associate’s degree preferred.
- Pursuit of general insurance education preferred.
- Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.
- Driving; Rarely
- Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
- Climbing/accessing heights; Rarely
- Ability to move over 50 lbs using lifting aide equipment; Rarely
- Lifting/Moving 0-20 lbs; Rarely
- Lifting/Moving 20-50 lbs; Rarely
- Pushing/Pulling/moving objects, equipment with wheels; Rarely
Salary : $40,121 - $64,090