Population Health Navigator (Hybrid)

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a top workplace in Chicago and the suburbs, is looking for a valuable addition to our Patient Program and Support Services! The Population Health Navigator role is a patient-facing role that helps improve the agency’s quality of health care through targeted, data-driven outreach. Outreach is based on agency priorities, including chronic disease and preventative health needs and specialty care referral navigation, and includes a variety of methods such as campaign texting, 1on1 patient phone calls, bulk referral ordering, and MyChart, as well as others. The team also assists patients with any health-related social needs that are presented as barriers to care.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Screen Clients for needs around social drivers of health and connect to internal and external resources. Take on short-term agency initiatives related to population health outreach, as they arise.
• Link to and/or enroll patients in services, benefits, and programs for which they are eligible (pharmaceutical programs, LINK, financial applications for hospital referrals, etc.).
• Assist patients in digital navigation, including MyChart enrollment, setting up telehealth capabilities, and other digital assistance related to health.
• Conduct health outreach activities, through a variety of methods including campaign texting, appointment recalls, 1on1 patient phone calls, bulk referral ordering, and MyChart, as well as others.
• Support patients with scheduling specialty referrals with outside hospital partners.
• Provide linkage to services such as emergency financial assistance, transportation, food assistance, etc.

Education

• High School diploma or equivalent required
• Associates degree, some college or bachelor’s degree a plus

Skills and Knowledge

• Bilingual in fluency (English/Spanish) a plus (May be required to assist or work with non-English/Spanish only speaking patients and/or guests.)

• Verbal and written communications skills, including high level of comfort presenting to groups.
• A minimum of two years’ experience in community health, social or community services, or comparable experience preferred.
• Intermediate proficiency in Microsoft Office Preferred

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.

Salary : $19 - $25