Civil Rights Investigator

Definition of Class

• Detail-oriented, objective, and community-conscious Investigator to lead/or assist with the investigative process for discrimination complaints filed with the Commission.

Nature of Work

• Conduct impartial, thorough investigations of discrimination complaints in housing, employment, and public accommodations in accordance with the Erie County HRC Ordinance, by-laws, policies, and procedures.

Duties & Responsibilities

• Collect, review, and analyze documentation and evidence; conduct interviews with complainants, respondents, and witnesses.
• Prepare clear and comprehensive reports, findings, and correspondence related to investigations.
• Draft and issue subpoenas, requests for information, and other legal documents as needed.
• Apply and interpret federal, state, and local anti-discrimination laws (e.g., PHRA, ECHRC Ordinance, Civil Rights Act, ADA, Fair Housing Act) as they relate to the case.
• Maintain accurate, timely, and auditable case files in accordance with record retention requirements and Commission standards.
• Assist in case resolution processes, including preparation for conciliation, mediation, dismissal, or referral as appropriate.
• Assist the Director with preparing documentation for legal proceedings or Commission review.
• Uphold confidentiality, neutrality, and procedural fairness throughout all investigative activities.
• Support community education, training, and outreach efforts to raise awareness of civil rights protections and Commission services.
• Participate in Commission-sponsored events, meetings, and programming when appropriate.
• Attend court appearances, hearings, and professional development training as required.
• Other duties may be assigned by the Director based on agency needs.

Knowledge, Skills, & Abilities

• Strong investigative and analytical skills, with the ability to assess evidence impartially and document findings clearly and accurately
• Exceptional written and verbal communication skills.
• Strong organizational skills: ability to manage multiple cases and meet deadlines independently.
• High level of discretion, confidentiality, and sound judgment in handling sensitive matters.
• Ability to engage respectfully and effectively with individuals from diverse cultural and socioeconomic backgrounds.
• Basic working knowledge of Microsoft Office and other digital tools relevant to case management.

Minimum Requirements

• High school diploma or GED and a minimum of four (4) years of experience in investigations, compliance, legal support, human services, civil rights, housing, employment, or a related field.

Preferred Qualifications

• Bachelor’s degree in Criminal Justice, Public Administration, Legal Studies, Investigative Training or related Social Sciences from an accredited institution.
• Basic knowledge of and commitment to anti-discrimination laws and regulations
• Willingness to travel within the county and work occasional evenings or weekends as needed.

Conditions Of Employment