Student Success Coach

Erie County Community College of PA (EC3), America’s newest community college, is a comprehensive community college located in northwest Pennsylvania currently offering various associate degrees and Certificates. EC3 is focused on enhancing the county’s economic condition by increasing educational opportunities for the diverse population in Erie County.

POSITION SUMMARY

The success coach position is responsible for helping students complete administrative tasks, facilitating student academic success, participating in recruiting and college events, and serving as a point of contact for prospective students, current students, and faculty.

ESSENTIAL DUTIES: (This list is meant to be representative and not exhaustive in nature. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Receive and welcome visitors and student to EC3 in the welcome area of the assigned location (should be able to cover different locations as needed)
• Educate students about how EC3 is unique in this area
• Assist students with the EC3 application process
• Advise students about what classes to take
• Assist students with the registration process in Workday
• Assist students with student success in assigned courses
• Help connect students to college and community resources
• Participate in recruiting and enrollment events

SKILLS AND ABILITIES

• Strong customer service orientation.
• Ability to effectively communicate with students, prospective students, and co-workers professionally.
• Ability to maintain confidentiality in all assigned tasks related to student and staff information.
• Adhere to all board policies and institutional/departmental procedures and expectations.

REQUIRED QUALIFICATIONS:

• Understanding of community college mission
• Successful experience in customer service
• Understanding and belief in community college mission and vision
• Associate’s Degree or significant successful college experience

PREFERRED

• Bachelor’s degree
• Experience in educational setting, higher education a plus
• Experience working with diverse learners

PHYSICAL REQUIREMENTS

The physical demands described here are representative of what may be required and may vary based on the role/position undertaken. As applicable, these must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee

• May be required to stand and walk.
• May be required to crouch, bend, lift, or stretch.
• Will use hands to finger, handle, or feel and reach with hands and arms.

EEO Statement: Erie County Community College is committed to and affirms a policy of equal employment opportunity to all applicants, employees, and students without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, disability, genetic information, gender identification, status as a disabled or Vietnam era veteran, or any other legally protected characteristic and to provide each and every individual with the ability to work in a safe, productive and professional work environment that is free from discriminatory practices.

Job Type: Part-time

Pay: $17.00 per hour

Work Location: In person

Salary : $17