What are the responsibilities and job description for the Front of House Restaurant & Bar Manager position at Erie Canal Bar & Grille?
Overview
The FOH manager is responsible for overseeing Dining Room and Bar operations and ensuring a positive guest experience
Responsibilities
- Lead and supervise FOH staff including servers, bartenders, and support team members. Promote a positive team culture focused on outstanding customer service and guest satisfaction.
- Oversee daily restaurant and bar operations, ensuring smooth shift transitions and optimal staffing levels.
- Manage food and beverage service quality by monitoring presentation, accuracy, and timely delivery.
- Control inventory levels for beverages and supplies; execute ordering; monitor waste; and manage cost controls.
- Utilize TouchBistro POS system for order processing, cash handling, sales tracking, and reporting.
- Train team members on menu knowledge, POS operation, customer service, and safety procedures.
- Handle guest inquiries or complaints promptly to ensure positive resolutions that promote repeat business.
- Conduct staff interviews, on-boarding, training & development programs to build a skilled and motivated team.
- Analyze profit & loss reports to identify opportunities for revenue growth and expense reduction; participate in budgeting processes.
- Create and Promote a fun environment by coordinating special events, entertainment, catering & parties.
Experience
- 1 year management experience in a fast-paced restaurant or bar environment with FOH emphasis
- Ability in supervising teams, conducting training sessions, and leading staff through effective communication and leadership skills
- Banquet/Catering experience is a plus
- Strong organizational skills with the ability to multitask efficiently during busy shifts while maintaining attention to detail.
- Familiarity with inventory control including ordering, stock rotation, waste reduction strategies, and cost analysis.
- Basic math skills for accurate cash handling and financial reporting
This position requires nights, weekends and holidays. Must have a valid driver's license. ServeSafe and RAMP certification must be completed after hire.
Join us as a Front of House Manager where your enthusiasm fuels exceptional service!
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20