What are the responsibilities and job description for the Senior Application Support Representative (NY HELPS) position at Erie 1 BOCES?
Location:Erie 1 BOCESTechnology ServicesTS WinCap SupportE1B Education CampusWest Seneca, NY
Hours:8:00AM - 4:00PM
Hourly Rate:$32.43
Annual Education Stipends:$500 for Associates Degree/Accredited Training Program Certification or$1000 for Bachelors Degree or$1500 for Masters Degree
Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES
General Duties1\. Acts as a liaison with vendors, NYSED, and other agencies.2\. Maintains records of application issues and resolution provided to district users.3\. Confers regularly with supervisor on work activities.4\. Supports the team approach and promotes team guidelines.5\. Establishes and maintains good working relationships.6\. Maintains confidentiality.7\. Monitors for common trends and underlying problems and follows up as needed.8\. Maintains professional communication with co-workers, districts, vendors and NYSED and other agencies.9\. Presents at user group meetings.
Specific Duties:1\. Guides the activities of the Application Support Representative.2\. Provides training for users of assigned applications along with instructional materials.3\. Provides telephone, email, remote and on-site support to districts for assigned applications.4\. Creates and maintains user documentation on assigned applications for team members, as well as, district users.5\. Monitors progress on relevant tasks and timelines following up as needed.6\. Performs quality control testing of complex software fixes.7\. Assists in defining criteria when custom projects are requested by district users.8\. Maintains expert knowledge of the methods, principles and practices in all applications assigned to the team.9\. Provides information on issues related to applications, such as, fund accounting principles, payroll regulations, student attendance, special education regulations, state data collection and reporting.10\. Maintains proficiency in current technology related to the applications they support, including but not limited to MS Office applications, online training and support tools, collaboration tools.11\. Assists the Coordinator, Manager or other supervisor in evaluating recommendations for software enhancement requests, changes, problems and communicates outcomes.
Internal Duties1\. Exercises an ongoing membership role on the assigned team2\. Provides backup for other team members3\. Informs supervisor of deviations from approved schedules
Other Duties1\. Other duties as assigned that are relevant to the civil service job description for this title.Civil Service Title:Senior Application Support Representative NY HELPS
Job Qualifications:Minimum Civil Service Qualifications:There is no civil service examination required for this position for the duration of t
Hours:8:00AM - 4:00PM
Hourly Rate:$32.43
Annual Education Stipends:$500 for Associates Degree/Accredited Training Program Certification or$1000 for Bachelors Degree or$1500 for Masters Degree
Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES
- 15 Paid annual Holidays
- Generous Paid Personal/Sick time
- Generous Paid vacation days
- Premium Health and Dental plans (E1B pays 85%)
- Life insurance at NO cost to you
- FSA plan
- Commitment to Diversity, Equity, and Inclusion
- NYS Retirement System
- 403b AND 457 retirement plans
General Duties1\. Acts as a liaison with vendors, NYSED, and other agencies.2\. Maintains records of application issues and resolution provided to district users.3\. Confers regularly with supervisor on work activities.4\. Supports the team approach and promotes team guidelines.5\. Establishes and maintains good working relationships.6\. Maintains confidentiality.7\. Monitors for common trends and underlying problems and follows up as needed.8\. Maintains professional communication with co-workers, districts, vendors and NYSED and other agencies.9\. Presents at user group meetings.
Specific Duties:1\. Guides the activities of the Application Support Representative.2\. Provides training for users of assigned applications along with instructional materials.3\. Provides telephone, email, remote and on-site support to districts for assigned applications.4\. Creates and maintains user documentation on assigned applications for team members, as well as, district users.5\. Monitors progress on relevant tasks and timelines following up as needed.6\. Performs quality control testing of complex software fixes.7\. Assists in defining criteria when custom projects are requested by district users.8\. Maintains expert knowledge of the methods, principles and practices in all applications assigned to the team.9\. Provides information on issues related to applications, such as, fund accounting principles, payroll regulations, student attendance, special education regulations, state data collection and reporting.10\. Maintains proficiency in current technology related to the applications they support, including but not limited to MS Office applications, online training and support tools, collaboration tools.11\. Assists the Coordinator, Manager or other supervisor in evaluating recommendations for software enhancement requests, changes, problems and communicates outcomes.
Internal Duties1\. Exercises an ongoing membership role on the assigned team2\. Provides backup for other team members3\. Informs supervisor of deviations from approved schedules
Other Duties1\. Other duties as assigned that are relevant to the civil service job description for this title.Civil Service Title:Senior Application Support Representative NY HELPS
Job Qualifications:Minimum Civil Service Qualifications:There is no civil service examination required for this position for the duration of t
Salary : $32 - $500