What are the responsibilities and job description for the Director Strategic Customer Engagement position at Ericsson?
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What you will do:
Strategic Thinking: Demonstrates the ability to think critically and strategically, creating long-term plans that align customer needs with business goals.
Customer Focus: Deeply understands and prioritizes customer needs, consistently advocating for the customer in business decisions.
Influence and Collaboration: Proven ability to influence cross-functional teams and build collaborative relationships across the organization.
Analytical Skills: Strong analytical skills, with the ability to interpret complex data and translate insights into actionable strategies.
Program Management: Expertise in managing programs, with the ability to set objectives, measure success, and scale initiatives effectively.
Market Analysis: Proficient in conducting market analysis, identifying trends, and leveraging insights to inform strategy.
Communication Skills: Excellent communication skills, both verbal and written, with the ability to present ideas persuasively to diverse audiences.
Leadership: Strong leadership skills, capable of driving change and inspiring others to achieve strategic objectives.
The skills you bring:
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Hybrid: Boise, Idaho or Plano, Texas
Job details: Strategy Management
Compensation And Benefits At Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.
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- This role is a hybrid position preferably located in either Plano, Texas or Boise, Idaho. Relocation is not offered for this position.
- Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.
What you will do:
- Design, lead, and expand customer advisory councils, executive forums, and user groups to foster collaboration and gather insights.
- Serve as the voice of the customer in strategic planning discussions, ensuring customer perspectives are integrated into business decisions.
- Develop and maintain long-term relationships with key customers and industry influencers to strengthen partnerships and advocacy.
- Collaborate closely with Product, Marketing, Sales, and Customer Success teams to ensure customer feedback and insights inform roadmap decisions and messaging strategies.
- Present insights, strategies, and recommendations to executive leadership and cross-functional stakeholders to drive alignment and action.
- Build and manage a comprehensive customer intelligence program that delivers actionable insights on current and target customers, facilitating data-driven decision-making.
- Partner with research, analytics, product, and sales teams to develop customer personas, segmentation models, and journey maps to enhance understanding of customer behavior and needs.
- Own the operational cadence of customer advisory councils and related programs, including agenda setting, communications, and follow-ups.
- Develop success metrics for engagement programs, regularly report on impact, and adjust strategies to optimize outcomes.
- Scale programs globally or by segment (enterprise, mid-market, etc.) to ensure relevance and effectiveness across diverse customer groups.
- Conduct total addressable market analysis and quantify new product or feature expansion potential across markets and verticals.
- Monitor and analyze competitors’ product offerings, go-to-market strategies, pricing, and positioning to identify competitive advantages and opportunities.
- Identify new growth opportunities through unmet customer needs or white space analysis, driving innovation and business expansion.
Strategic Thinking: Demonstrates the ability to think critically and strategically, creating long-term plans that align customer needs with business goals.
Customer Focus: Deeply understands and prioritizes customer needs, consistently advocating for the customer in business decisions.
Influence and Collaboration: Proven ability to influence cross-functional teams and build collaborative relationships across the organization.
Analytical Skills: Strong analytical skills, with the ability to interpret complex data and translate insights into actionable strategies.
Program Management: Expertise in managing programs, with the ability to set objectives, measure success, and scale initiatives effectively.
Market Analysis: Proficient in conducting market analysis, identifying trends, and leveraging insights to inform strategy.
Communication Skills: Excellent communication skills, both verbal and written, with the ability to present ideas persuasively to diverse audiences.
Leadership: Strong leadership skills, capable of driving change and inspiring others to achieve strategic objectives.
The skills you bring:
- Bachelor's degree in Business, Marketing, or a related field; MBA or advanced degree preferred.
- Minimum of 8-10 years of experience in customer strategy, market intelligence, or a related field.
- Proven track record of successfully leading customer engagement initiatives and influencing business strategy.
- Experience managing cross-functional teams and programs at a global scale.
- Strong understanding of market dynamics, competitive landscape, and customer behavior.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Hybrid: Boise, Idaho or Plano, Texas
Job details: Strategy Management
Compensation And Benefits At Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.
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