What are the responsibilities and job description for the Service Advisor position at Eric Von Schledorn Ford?
Help Wanted: Service Consultant (Service Advisor) – Eric von Schledorn Ford
Join the team at Eric von Schledorn Ford, a trusted family-owned Ford dealership in Random Lake, WI, proudly serving customers from West Bend, Plymouth, Port Washington, Sheboygan, and beyond. We are committed to delivering exceptional customer service and building lasting relationships with every visitor to our state-of-the-art facility.
We are seeking an enthusiastic and professional Service Consultant to join our busy Service Department. As a key point of contact for our customers, you will greet clients, assess vehicle needs, recommend services, provide accurate estimates, and ensure a smooth, positive experience from drop-off to pick up.
Key Responsibilities:
- Greet customers warmly and listen carefully to their vehicle concerns.
- Write detailed service orders and explain recommended repairs/maintenance.
- Provide transparent estimates and upsell additional services when appropriate.
- Coordinate with technicians to ensure timely, high-quality repairs.
- Follow up with customers on service progress and review completed work.
- Maintain strong customer satisfaction and build repeat business.
Qualifications:
- Previous experience as a Service Advisor/Writer in an automotive dealership (Ford experience a plus)
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency with dealership management software and basic computer skills
- Positive attitude, team player mentality, and passion for customer service
- Valid driver’s license and clean driving record
We Offer:
- Competitive salary plus commission/bonus potential
- Comprehensive benefits package (health, dental, 401(k), paid time off)
- Ongoing training and career growth opportunities
- A supportive, family-oriented work environment
- Employee discounts on parts, service, and vehicles
If you are customer-focused, enjoy working in a fast-paced environment, and want to be part of a dealership known for integrity and excellence, we would love to hear from you!
Apply today by sending your resume and a brief cover letter to kschmitz@theforddealer.com. You can also apply in person at:
Eric von Schledorn Ford
W4873 County Road RR
Random Lake, WI 53075
Visit us online at www.theforddealer.com
Eric von Schledorn Ford is an equal opportunity employer. We look forward to welcoming you to the team!