What are the responsibilities and job description for the Service Manager position at Eric's Plumbing & Drain Cleaning, Inc.?
Description
Eric's Plumbing and Drain is a residential plumbing and drain company in Springville, Utah, hiring its first dedicated Service Manager. Founded in 2010, we run an in-home service model built on doing right by homeowners. This is a new leadership seat overseeing our field team of plumbing technicians, focused on coaching the crew, protecting margin, and building the systems that let us keep growing. You do not need to be a licensed plumber, but you do need to be a strong leader who earns the respect of experienced technicians and knows how to run a high-performing residential service operation.
Key Responsibilities
- Lead, coach, and develop a team of residential service technicians through regular one-on-ones and ride-alongs
- Own daily performance: review the numbers each morning and coach techs toward their KPIs such as closing ratio, callback rate, club conversion, and gross margin
- Manage the service board and dispatch flow to keep trucks productive and customers covered
- Drive revenue through the in-home service model: educating homeowners, building good-better-best options, and offering financing
- Protect gross margin and net profit, not just top-line revenue
- Recruit, hire, and retain technicians as the team grows
- Build the processes, KPIs, and accountability that support faster, sustainable scaling
Skills, Knowledge and Expertise
- Proven people-management experience leading a field, service, or sales team
- High emotional intelligence and strong communication, with the ability to earn the respect of skilled tradespeople
- Track record of coaching a team to hit performance and revenue targets
- Comfortable managing to financial metrics like gross margin and net profit
- Plumbing or home-services background is helpful but not required; willingness to learn the trade is a must
- Valid driver's license with a clean driving record; must pass a pre-employment background check and drug screen
What We Offer
- Paid time off
- Holiday pay
- Insurance options
- Great work/life balance
- Family-friendly and fun culture
- Bonus program
- Referral program
About Eric's Plumbing & Drain Cleaning, Inc.
Eric's Plumbing and Drain is a residential plumbing and drain company in
Springville, Utah, founded in 2010. We run an in-home service model built
on doing right by homeowners, guided by our core values of Integrity,
Service, and Unity.
Springville, Utah, founded in 2010. We run an in-home service model built
on doing right by homeowners, guided by our core values of Integrity,
Service, and Unity.