What are the responsibilities and job description for the Insurance Customer Service Rep position at Eric Goodrich Agencies?
Eric Goodrich Agencies is a locally owned, independent insurance agency that has been serving clients since 2011. Our growth has come through referrals and long-term relationships rather than aggressive sales tactics. As an independent agency, we partner with multiple top-rated carriers, allowing us to tailor insurance solutions that truly fit each clients needs. Our culture is built on service, integrity, and accountability. We always aim to do the right thing for clients, communicate clearly, and follow through on our commitments. Our office environment is professional yet supportive, where team members collaborate, share ideas, and continuously improve.
We're seeking an Insurance Customer Service Representative to support our clients and help maintain the high level of service our agency is known for. This role focuses on assisting clients with policy questions, processing coverage changes, and ensuring accounts remain accurate and up to date. This position is ideal for someone who enjoys helping people, values professionalism, and wants to grow their career within an independent agency environment.
- $44,000 - $49,000 base salary based on experience
- Monday-Friday schedule
- Flexible scheduling options
- Paid time off and paid holidays
- Annual Base Salary based on experience Commission
If you are looking for a professional role where your service skills make a real difference, apply today!
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Bonus Opportunities
Holidays Off
Performance Bonuses
Responsibilities
- Respond to client inquiries by phone and email
- Explain policy coverages, limits, and deductibles
- Process endorsements, cancellations, and policy updates
- Prepare quotes and remarket policies with multiple carriers
- Conduct renewal reviews and identify coverage opportunities
Requirements
- Prior insurance or customer service experience
- Active insurance license required
- Strong verbal and written communication skills
- Detail-oriented with strong organizational ability
- Comfortable managing multiple tasks and follow-ups
- Proficient with agency systems, email, and office software
Salary : $44,000 - $49,000