What are the responsibilities and job description for the Front Desk Receptionist Mon-Thurs 8:00am-5:00pm position at ERI At Home?
Position Summary
The Front Desk Receptionist is the first point of contact for clients, visitors, and callers. This role provides a welcoming, professional environment, manages inbound communications, and supports general administrative needs to ensure smooth front‑office operations.
Key Responsibilities
Client & Visitor Interaction
- Greet clients and visitors warmly upon arrival and determine the nature of their visit.
- Maintain a professional, friendly demeanor to ensure excellent customer service.
- Direct clients to appropriate staff members or waiting areas.
- Assist with sign‑in procedures if required.
Phone & Communication Management
- Answer incoming phone calls promptly and courteously.
- Route calls to the correct staff member or department.
- Take detailed messages and ensure timely delivery.
- Provide basic information regarding office location, hours, or general inquiries.
- Monitor voicemails and returning or forwarding calls to the correct person as needed.
Administrative Support
- Handle front desk email inbox and forward communications appropriately.
- Maintain reception area cleanliness, organization, and professional appearance.
- Assist with filing, scanning, copying, and other clerical tasks.
- Schedule appointments or meetings when requested.
- Support incoming/outgoing mail and package handling.
Operational Duties
- Follow company procedures for greeting guests and managing office traffic.
- Maintain visitor logs in accordance with company policy.
- Notify team members when clients arrive.
- Assist staff with miscellaneous administrative needs during downtime.
- Uphold confidentiality and protect sensitive client or business information at all times.
Required Skills & Qualifications
- Strong verbal communication and interpersonal skills.
- Professional appearance and positive attitude.
- Ability to remain calm during high‑traffic or stressful periods.
- Basic computer proficiency (email, calendars, office software).
- Dependable, punctual, and highly organized.
Salary : $16