Dispatcher

Ergon Marine & Industrial Supply, Inc., has an opening for a Dispatcher at its Vicksburg location.

If you are a hard-working person who likes to help others and be proud of the physical work that you accomplish, then this might be a job that you would enjoy. EMIS services vessels and tows and this job allows you to be a part of that support of the river crews.

Ergon is a family-owned oil and gas company based in the Jackson, MS area with facilities across the US. EMIS is a subsidiary with facilities that support marine traffic up and down the Mississippi River. Our facilities are located in Vicksburg, MS, Memphis, TN, and Wood River, IL

Ergon offers a competitive benefits package: 401(k) Matching, Health, Life, Dental, Holidays, Vacation, Sick Leave, Tuition Assistance, and Profit Sharing

The Dispatcher position is the first communication between customer vessels and EMIS relaying information to the appropriate department. 

Dispatcher Responsibilities include the following:

• Primary switchboard phone operator
• MMT on-call answering service during nights and weekends
• Monitor emails frequently for incoming boat orders, verifying recipients and forwarding to the correct departments if necessary
• Customer orders received by phone are forwarded to the appropriate department or a message taken and given to the appropriate department as soon as possible
• Fleeting orders received by email or phone are called directly to a harbor boat via radio for immediate orders and entered into the TowWorks system
• Complete Barge Movement Form for order pertaining to local dock work
• Create a boat sheet for all customer vessel orders notating all services requested
• Communicate with customer vessels daily to obtain current location and updated ETA passing this information to all departments on the ETA Notification form or by phone if necessary
• Maintain updated ETA Customer Vessel Board and boat sheets
• Verify Parts List against Boat Sheets
• Verify ETA Notification form from Grocery Department against boat sheets
• Call loading instructions to all departments using the PA system
• Maintain Vessel Traffic Log using AIS.
• Communicate emergency situations with 911 Dispatch
• Assist Vicksburg Information Center (VIC) during high water event
• Complete Vehicle Release Form for crew vehicles left on EMIS property
• Process Crew Change to include the following:
• Scan TWIC card for incoming crew members
• Record on and off crew members on a Parts Ticket requesting one crew member to sign the ticket

Dispatcher Qualifications:

• High school diploma or GED
• Must work well with others
• Strong organizational skills; good communication skills; attention to detail
• Clerical experience
• Clear and articulate speaking voice
• Minimum of 2 weeks on-the-job training with experienced dispatcher
• Must obtain or be in possession of a valid TWIC Card (Transportations Workers Identification Credential)
• Must be able to work the following shift; 3 days 5am-5pm, 3 nights 5pm-5am, and 3 days off

Any offer of employment will be contingent on a routine background check, a pre-employment drug screen, and an acceptable motor vehicle report.

We are an EEO/AAP employer.

Position: Dispatcher