What are the responsibilities and job description for the Information Systems Support Technician position at Ergon, Inc - Refining & Marketing?
Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Support Technician.
We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel.
The Information Systems Support Technician provides end user support for hardware, software and technology systems.
Information Systems Support Technician Responsibilities:
- Keep safe work habits as the highest priority at all times
- Develop good working relationships with all co-workers, customers, and associates.
- Respond to user support requests via phone, email and through a ticketing system.
- Support PC deployment, imaging, system updates, and asset tracking.
- Maintain technical documentation in help desk and asset management systems.
- Provide informal user technical training and support.
- Assist with A/V equipment, office setups and departmental admin tasks.
- Collaborate on escalated IT issues and projects.
- Support IT security and data protection protocols.
- Respond to call out duties as assigned.
- Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects.
Information Systems Support Technician Requirements:
- Requires a high school diploma or equivalent required; Associate degree or higher in a relevant field is preferred.
- Relevant technical certifications (e.g., Comp TIA A , Microsoft Fundamentals, ITIL Foundation, CCNA).
- Experience in help desk, technical support, or administrative support.
- Knowledge of Microsoft Windows OS and desktop application maintenance.
- Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, Visio, Teams)
- Experience with help desk ticketing and job tracking systems.
- Familiarity with SAP or enterprise software systems.
- Experience with data visualization tools such as Tableau or Power BI.
- Strong communication, organization, and time management skills.
- Ability to work independently and within a team.
- Customer service mindset.
- Professionalism and discretion in handling confidential information.
- Basic administrative skills.
- Must meet physical requirements of the position.
Applicants must submit a resume to personnelwv@ergon.com and include wage requirements.
Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.
Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing.
Ergon - West Virginia, Inc. is an EEO/AAP employer
Employment offer contingent upon pre-employment drug test, background check, and MVR.