ISO Services - Account Manager (Luling, LA)

Job Profile: Account Manager

Reports To: Branch Manager

Company Overview

ISO Services is a 40 year old, family-owned industrial service and construction company. We are a division of Ergon Construction Group, Inc. which is a wholly-owned subsidiary of Ergon, Inc. Our services include specialty trades (insulation, fireproofing, painting/coatings, scaffolding & heat tracing) in addition to our mechanical capabilities.

Position Overview:

The Account Manager is a self-starter responsible for sales and sales-related duties as defined in the job description and by the Branch Manager. Those duties include but are not limited to the following: identifying potential new customers, developing and maintaining relationships with new and existing customers, and securing new bid opportunities with both new and existing customers. The Account Manager is a results-driven, problem solving, strategic business partner who best represents ISO Services by understanding the needs of the customer and implementing strategies to exceed their expectations.

Key Duties and Responsibilities:

• Promote our safety-first mentality.

• Present and articulate ISO Services capabilities, company history and our value proposition. Keep the ISO Services organization in a positive light.
• Update and maintain CRM database (Salesforce) by identifying, adding and assembling prospect, customer & market information on upcoming opportunities for new and current customers.

• Promote and embody Ergon's core values: empowered service, purposeful growth, respectful relationships, selfless leadership.
• Consistently focus on customer relationship strategies.
• Lead or assist with cost estimating, writing proposals and budget plans, along with documentation of the project to the client
• Efficiently manage the allocation of available resources (people, materials, owned equip, rented equip, subcontractors) on all projects.

• Develop extensive industrial plant relationships in and around the New Orleans area and River Parishes area.
• Plan and coordinate business development activities at the Corporate and branch levels.
• Secure master agreements from prospects allowing us to qualify and work in their facilities.
• Consistently focus on customer relationship strategies via attending events, association meetings, etc.
• Keep the management team fully informed on all aspects of our prospects and customer's needs.
• Promote our multi-craft culture with the goal of developing our people for more than one craft.
• Other tasks as directed by the Branch Manager.

Applicable Experience & Competencies:

• Strong written and verbal communication skills are a must. To avoid misinterpretation, written communication (instructions, descriptions, drawings, specifications) is the preferred method.
• Strong organizational skills, including the ability to work independently. Communication skills are important to give clear orders and process complex information to then delegate to others in a simpler manner
• Time management skills are needed to meet deadlines. Each part of the construction project must be done at a certain time so that everything runs smoothly
• Basic Computer Skills (Word, Excel, Outlook, OneDrive, Teams, PowerPoint, Salesforce, Sage 100, Primavera)
• Willing to travel (up to 25%, mostly in the territory)
• Organizational awareness- understand organizational structure, decision making procedures, etc.
• Candidate must be physically able to climb ladders and stairs, and other activities related to job walks, safety related training, etc.

Skills:

• Strong verbal and written communication skills.
• Excellent communication and multitasking skills along with computer skills.
• Experience in building and maintaining relationships with clients, managing accounts, and driving revenue growth
• Good client communication, needs assessment, sales strategy development, and contract negotiation, and working with operations.
• Ability to manage multiple accounts and projects simultaneously.
• Strong organizational and time-management skills.
• Proficiency with Salesforce and Microsoft Office Suite.
• Analytical and strategic thinking skills.
• Customer-oriented mindset.
• Self-motivated and proactive.
• Ability to work both independently and as part of a team.
• Adaptable and able to thrive in a fast-paced environment.

Other Requirements:

• Willingness to travel as needed (for client meetings, events, etc.).
• Knowledge of the company's industry, products, and services
• Sometimes, a valid driver's license may be required.

All new hires are contingent on the passing of a background check and pre-employment drug screening.