Enterprise Partnerships Manager (BPO Solutions)

Job Overview

We are seeking a dynamic and strategic Enterprise Partnerships Manager specializing in Business Process Outsourcing (BPO) solutions. In this pivotal role, you will drive the development and expansion of enterprise-level partnerships, leveraging your expertise in sales, strategic planning, and customer relationship management to deliver innovative BPO services. Your energetic approach will foster strong collaborations with key clients and stakeholders, ensuring mutually beneficial outcomes that align with our organizational goals. This position offers an exciting opportunity to shape our growth trajectory through impactful business development initiatives and strategic alliances.

Responsibilities

• Identify, cultivate, and secure new enterprise partnerships within the BPO sector to expand market presence and revenue streams.
• Develop comprehensive strategic plans that align client needs with tailored BPO solutions, ensuring long-term success.
• Lead high-level negotiations to establish clear agreements, contracts, and service level agreements (SLAs) that meet organizational standards and client expectations.
• Collaborate with cross-functional teams—including sales, marketing, project management, and customer support—to deliver seamless onboarding and ongoing account management.
• Utilize CRM software such as Salesforce to track pipeline activity, manage client relationships, and analyze sales performance metrics for continuous improvement.
• Drive business development initiatives by researching market trends, competitor activities, and emerging opportunities within the BPO landscape.
• Oversee project management activities related to partnership implementations, ensuring timely delivery and adherence to quality standards.

Requirements

• Proven experience in sales, business development, or strategic partnership roles within the BPO or related outsourcing industries.
• Strong proficiency in CRM software like Salesforce and other CRM tools for managing customer relationships effectively.
• Demonstrated ability to develop strategic plans that align with organizational objectives and client needs.
• Excellent negotiation skills with a track record of closing complex deals successfully.
• Experience in project management methodologies to coordinate multiple initiatives simultaneously.
• Solid understanding of customer relationship management principles coupled with marketing knowledge to support partnership growth.
• Exceptional communication skills, both verbal and written, with the ability to influence at all levels of an organization.

Join us as an Enterprise Partnerships Manager (BPO Solutions) and become a vital driver of our growth! Your energetic drive combined with your strategic mindset will empower you to forge impactful alliances that propel our organization forward while delivering exceptional value to our clients worldwide.

Pay: $9,000.00 - $9,500.00 per month

Work Location: Hybrid remote in New York, NY 10040

Salary : $9,000 - $9,500