What are the responsibilities and job description for the IT Hardware Technician position at ER2?
At ER2, we desire to grow a sustainable company that provides opportunities for individuals to continuously improve.
WHO WE ARE
ER2 helps organizations with technology deployment, equipment management, and zero-waste IT disposal solutions while helping reduce the digital divide through technology donation initiatives.
Our core values are:
- Constantly Improving
- Acting in Humility
- Living a Life of Servanthood
- Relentlessly Pursuing Excellence
At ER2, we believe strong organizations are built by humble, accountable, growth-minded people who are willing to serve others and continuously improve.
We value teammates who step in where needed, support one another, and take pride in balancing people support with operational excellence. We also aim to create opportunities for individuals to learn, develop, and grow both professionally and personally.
THE OPPORTUNITY
ER2 is seeking a hands-on IT Hardware Configuration & Refurbishment Technician to support device deployment, testing, repair, and refurbishment operations. This role plays an important part in helping extend the life of technology through responsible IT asset management and redeployment.
We’re looking for someone who enjoys problem-solving, working with technology, and taking pride in producing high-quality work in a fast-paced team environment.
- Schedule: Monday – Friday | 8:00 AM – 5:00 PM
- Compensation: $21–$25/hour DOE
- Reports To: Director of ITAM
KEY RESPONSIBILITIES
Device Configuration & Deployment
- Configure, provision, and deploy laptops, desktops, and other IT equipment
- Utilize IT Asset Management (ITAM) systems and deployment tools such as Autopilot
- Complete custom device builds and ensure proper asset tagging and labeling
Hardware Refurbishment & Repair
- Test, diagnose, reimage, refurbish, and repair returned equipment
- Perform hardware upgrades and component replacements as needed
- Clean, sanitize, package, and prepare equipment for redeployment
Quality Control & Documentation
- Verify configured and refurbished devices meet company and client standards
- Maintain accurate records of repairs, RMAs, warranty claims, and asset activity
- Assist with inventory organization and spare parts tracking
Troubleshooting & Team Support
- Troubleshoot hardware and software issues
- Collaborate with operations, inventory, and project teams to coordinate workflow
- Assist with onboarding and training new technicians as needed
Compliance & Continuous Improvement
- Follow data security, asset handling, and electronic waste disposal procedures
- Identify opportunities to improve processes, efficiency, and workflow organization
- Stay current on relevant tools, technologies, and best practices
THE VITALS
- 2 years of experience in IT hardware configuration, repair, or refurbishment preferred
- CompTIA A preferred but not required.
- Familiarity with Windows and Mac operating systems
- Experience with automated deployment tools such as Autopilot is a plus
- Basic to intermediate understanding of IT asset management processes
- Comfortable working with computer hardware components and installations
- Strong troubleshooting and problem-solving skills
- Excellent attention to detail and organizational skills
- Ability to work both independently and as part of a team
- Strong communication and time management skills
THE PERKS
- Full healthcare benefits package
- 401(k) with company match
- Paid Time Off & Holidays
- Teammate Engagement Events
- Company Branded Attire Allowance
- Professional & Personal Growth Opportunities
- Welcoming, collaborative, and improvement-focused culture
- A workplace where ideas are encouraged and everyone has a voice
PHYSICAL REQUIREMENTS
- Ability to sit and/or stand for extended periods of time
- Ability to work at a computer for extended periods
- Ability to regularly lift, push, or pull up to 50 lbs
OTHER REQUIREMENTS
- Legally authorized to work in the United States
- Ability to read, write, and communicate effectively in English
- Ability to pass a drug screening
- Ability to pass a background screening with no convictions related to theft or cybercrime
BEFORE YOU APPLY
Please review our careers page at ER2 Careers to learn more about our hiring process and what to expect moving forward. Spoiler alert: The next step is a one-way video interview!
After applying, please add notifications@app.bamboohr.com to your email contacts so you do not miss communication from us.
ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment decisions are based on qualifications, merit, and business need.
If you need assistance or accommodation, you may contact us at hr@er2.com.
ER2 collects and processes applicant information solely for recruitment and employment-related purposes. This may include contact information, work history, education, and other relevant application details. We do not sell your personal information.
Salary : $21 - $25