IT Asset Management (ITAM) Technician

Why We Exist: 

At Revive IT & ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. 

What We Actually Do: 

ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.

ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry. 

Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers  across the globe.

Our Vision:

To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community. 

How We Behave:

We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing Excellence

But what does this really mean?

In short, no task is "beneath" you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; Even our CEO can be found cleaning/stocking bathrooms!

Being a part of the ER2 Family means you...

• Respect your peers and place of work
• Strive to always set the next person up for success
• Seek out feedback in hopes to become better 
• Give of yourself while expecting nothing in return

If you can commit to those values… we cannot wait to hear from you!

BEFORE YOU APPLY:

Please be sure to check out our careers page at https://www.er2.com/careers which explains our full hiring process so that you know what to expect!

AFTER YOU APPLY:

Please be sure to add notifications@app.bamboohr.com to your email contact list so you don't miss any communication from us! (or else it could sit in your spam!).

THE PERKS: 

• Competitive wages
• Welcoming, caring, and dedicated team members 
• Fun culture with family-like vibes 
• 401(k) with company match
• Paid Time Off
• Company Branded Attire Allowance
• Professional & Personal Growth and Development Opportunities
• Real Life Skills Training
• Healthcare coverage for full-time employees- a comprehensive benefits package that includes medical, dental, vision and life insurance
• A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company! 
• All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!

THE OPPORTUNITY:

We are seeking an IT Asset Management Technician to join our team managing deployment and inventory of IT hardware assets for our corporate clients. You will work in our warehouse facility, preparing new and used devices for deployment, managing inventory, and providing imaging and configuration services to provision devices according to client specifications.

This is an excellent opportunity for someone interested in pursuing a career in IT Asset Management and working behind-the-scenes to equip corporate employees with the hardware tools they need to be productive.

This is a full-time position M-F 8am-5pm.

THE PERFECT FIT:

• You're an adaptive individual, excited and engaged in self-learning and overcoming new obstacles.
• You have a basic knowledge of IT Operations, Asset Management Systems, and vocabulary. 
• You're very proficient on a computer.
• You have good time management skills.
• You have general tech knowledge.
• You're focused on continuous improvement.
• You’re responsive.
• You're able to work in a cohesive team to share information, learn, and teach one another.
• You can effectively communicate with various levels of management and stakeholders.
• You're able to work with little to no supervision.
• You have a desire to work in an ever changing environment.
• You have great attention to detail.
• You're task-oriented.

• You work with a sense of urgency and rapidly respond to shifting priorities. 

• You're innovative and a problem solver.
• You're reliable and dependable.
• You have excellent verbal and written communication skills.

THE DAY TO DAY:

• Receive, verify, and inspect new and used IT hardware shipments including laptops, desktops, printers, and related peripherals.
• Ensure accurate fulfillment and shipping process is followed to meet client SLA requirements.
• Test, image, configure, and deploy end-user devices based on standard builds or custom client specifications.
• Track inventory quantities, maintain optimal stock levels, and report on hardware assets status.
• Maintain accurate records of asset assignments, inventory changes, and configuration details.
• Assist with audits and provide reporting on assets as requested.
• Adhere to all data security protocols related to client data privacy and support client legal hold requirements.

• Work closely with logistics team to coordinate timely service.
• Responsible for fulfilling hardware tickets for client IT requests.
• Prepare assets for deployment.
• Manage assets and inventory levels.
• Assist in executing and implementing new procedures with the client.
• Shipping and receiving assets to and from remote workers.
• Attend and participate in client meetings as requested.

THE VITALS:

• 1 years experience with IT hardware deployment and asset management
• Familiarity with common end-user devices, peripherals and operating systems
• Knowledge of system imaging, deployment tools, and configuration management
• Detail-oriented with strong organization and documentation skills  
• Good communication skills and ability to translate technical details for client support

PHYSICAL REQUIREMENTS:

• The ability to stand in one place for extended periods of time without fatiguing.
• Ability to work and look at a computer screen for extended hours per day.
• Ability to sit and/or stand for consecutive hours.
• Ability to lift/push/pull 50 lbs. 

OTHER REQUIREMENTS:

• Legally authorized to work in the United States.
• The ability to pass a drug test/background screen with no prior convictions of theft related felonies in the last 7 years.
• The ability to speak/read English fluently.

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference.

All employment is decided on the basis of qualifications, merit, and business need. 

If you need assistance or an accommodation due to a disability, you may contact us at hr@er2.com.

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Salary : $20